Desktop Support Engineer L2 US

**WE'RE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT THE UNITED STATES!****** **Short-Term Project | Duration: 4–6 Weeks** Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day. - Client in 190+ countries - 6000+ Engineers - 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with ### What you will do: - Provide **enterprise IT support and operational expertise** across multiple customer environments, including troubleshooting and maintaining **Windows/Linux systems**, **Microsoft 365**, **Azure**, and business applications. - Manage and support **cloud and hybrid IT environments** by administering technologies such as **SCCM**, **Intune**, **Citrix**, **Azure services**, **endpoint security**, **software deployment**, **patch management**, and **device policies**. - Collaborate with **customers, vendors, and internal teams** to deliver reliable IT services, implement **security best practices**, resolve complex technical issues, and ensure system stability, performance, and continuous improvement. ### Requirements ### What You Need: - Proven experience in **IT operations**, **enterprise infrastructure**, and **technical support environments**. - Hands-on experience with one or more technologies: **Microsoft 365, SCCM, Intune, Windows/Linux, Citrix, Azure, Print Services, or application support**. - Strong **troubleshooting skills** with a structured, **solution-oriented approach** to resolving technical issues. - Knowledge of **cloud and hybrid environments**, **endpoint management**, **security practices**, and **virtual machine support**. - **Bachelor’s Degree in IT, Computer Science, or related field** (or equivalent experience), strong **communication skills**, and flexibility to support **different shifts/24x7 operations**. ### Benefits ### Why Join Us? At Excis, your work matters. You'll be part of a hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in the United States and be at the forefront of IT support excellence!