Design Program Manager

About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on ourYouTube Channel orBlog Posts About HighLevelHighLevel is building the platform that helps agencies and small businesses grow: marketing, sales, messaging, automation, payments, reputation, and customer management in one product suite. The product is broad, fast-moving, and used by customers who depend on speed, reliability, and clear workflows every day. The Product Design team is entering a new stage. We are just under 30 people today, spanning product design, research, design systems, and content strategy, with another 12-16 hires expected as the business scales. We have strong momentum and a company-wide bias toward velocity. Now we need a design operating model that can keep pace with that velocity while raising the bar for clarity, craft, coordination, and launch readiness. We are hiring our first Design Program Manager to help build that model. About The RoleAs Design Program Manager, you will be the operating partner for Product Design. You will help the team mature an inconsistent and unruly design process into a clear, lightweight, repeatable system without slowing down the company's well-established ability to move quickly. This is a foundational role embedded in the Product Design team. You will report into HighLevel's centralized program management office within the Office of the CTO, with a dotted-line partnership to the VP of Product Design. You will work closely with design leaders, product managers, engineering leaders, research, and data to improve how design work is planned, reviewed, staffed, communicated, and shipped. You will create the rituals and engagement models that help designers do better work, help cross-functional teams understand where design is headed, and help leaders see risks before they become fires. This is not a heavyweight process role. The right person knows how to add just enough structure to improve quality and coordination while preserving urgency, ownership, and momentum. What You'll Do Build and run Product Design's core operating cadence, including weekly status, critiques, design reviews, quarterly planning, and decision follow-through. Create lightweight systems that make priorities, milestones, dependencies, risks, and ownership clear across multiple product areas. Establish practical engagement models between Design and Product, Engineering, Research, and Data so teams know when and how to work togeth…