Dental Office Manager - Indianapolis, IN

## Overview **Committed to Excellence in Urgent and Family Dental Care** At our practice, we are dedicated to fulfilling our mission of providing **Urgent Access to Dental Care, Everywhere**. We understand that dental emergencies and oral health concerns can arise at any time, and we are committed to delivering immediate, high-quality care when our patients need it most. In addition to urgent dental care, we also offer comprehensive family dentistry services, ensuring that patients of all ages receive the best possible treatment in a welcoming and compassionate environment. Our core values guide every aspect of our work: - **Do What is Right** – We uphold the highest standards of integrity and patient-centered care. - **Grow with Purpose** – We are committed to continuous learning, innovation, and professional development. - **Express Gratitude** – We foster a culture of appreciation, respect, and kindness. - **Make it Happen** – We take initiative, solve problems, and strive for excellence in everything we do. Under **new management**, we are dedicated to fostering **growth and continuous improvement**—not only in patient care but also in the development and well-being of our employees. We believe that exceptional patient care begins with a well-supported team. That’s why we empower our employees with **the knowledge, skills, and resources** they need to succeed. We prioritize their professional growth and recognize their hard work through: - **Competitive remuneration packages** - **Exceptional benefits for a better work-life balance** - **Quarterly bonuses aligned with KPI achievements** - **Ongoing recognition and appreciation for outstanding performance** As we move forward, we remain steadfast in our commitment to delivering **top-tier dental care** while creating an environment where our employees can thrive. Together, we are building a stronger, more dynamic practice that benefits both our patients and our team. ## Description # Practice Manager ### Lead with Purpose. Drive Results. Change Lives. At Urgent Dental Center & Family Dentistry, we don't operate like a traditional dental office. Our patients often arrive in pain, with busy schedules and limited opportunities to return. That's why we believe in providing comprehensive treatment today whenever possible. We're looking for an exceptional Practice Manager who thrives in a fast-paced environment, builds high-performing teams, holds people accountable, and creates an outstanding patient experience while driving operational excellence. If you enjoy coaching people, improving systems, solving problems, and celebrating wins, we'd love to meet you. ## What You'll Do As the Practice Manager, you'll serve as the operational leader of the office, partnering with doctors and support teams to ensure every day runs efficiently and every patient receives exceptional care. You'll be responsible for: - Leading, coaching, and developing the entire office team - Creating a culture of accountability, urgency, teamwork, and exceptional service - Driving office production and same-day treatment acceptance - Monitoring provider and team schedules to maximize productivity - Identifying opportunities to improve patient flow and eliminate bottlenecks - Ensuring treatment plans are presented confidently and financial options are discussed with every patient - Coaching Business Assistants and clinical teams on patient communication and conversion opportunities - Monitoring key performance indicators and creating action plans to improve results - Maintaining staffing levels, scheduling, and daily operational readiness - Ensuring OSHA, HIPAA, documentation, and regulatory compliance - Leading morning huddles and keeping the team focused on daily goals - Handling patient concerns professionally while creating five-star experiences - Maintaining office appearance, organization, inventory, and equipment readiness - Working closely with leadership to implement company initiatives and standardi…