Delivery Coordinator​

​**Contract:**​ Part-time, 22.5 hours, 3 days a week (Tuesday, Wednesday & Thursday), Permanent ​ **Location:** Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. ​ **This advert will close at 9am on Monday, 27th July 2026**​The Delivery Coordinator on the Approach Social Work Programme, organises the programme logistics, meetings, panels and events on behalf of the region. This includes the procurement of Teaching Day venues, liaising with other teams to ensure the smooth running of events and note-taking in meetings and panels while acting as a point of call for the team and participants.​​ ​​ The Delivery Coordinator is crucial to supporting the work of the wider team by supporting colleagues to ensure the efficient use of resources and scheduling that achieves the smooth Delivery of the Approach Social Work Programme.​​ ​​ The role requires someone who is skilled at building positive relationships with people in addition to being highly organised and the ability to manage multiple areas of work and use initiative to resolve issues. Attention to detail and a high level of accuracy is also essential. ### Key Responsibilities **Administration**​​ - Provide administrative support to the Head of Delivery and regional team so they can be as effective and efficient as possible​​ - Coordinate and organise meetings, panels and bookings as required, including collating agendas, sending out invitations and taking notes. ​ - Manage team folders and data, ensuring this is organised and updated in a clear and coherent manner in line with GDPR and data retention. ​​ ​​ **Events** ​​ - Work with the team to design, plan, and manage regional events and away days​​ - Coordinate and organise travel and accommodation arrangements for staff​​ - Manage, communicate and support delegates with clear, accurate and timely information​​ - Support with planning the logistics for each Teaching Day​​ - Support the procurement process for Teaching Day venues​​ ​​ **Coordinate and communicate with participants** ​​ - Manage and respond to Participant enquiries and requests for support including the management of the Participant inbox. ​​ - Answer queries about Frontline by e-mail, telephone, and face-to-face. ​​ ​​ **Database administration**​​ - Manage participant data on Salesforce (and other systems), ensure these are mapped out accurately, regularly updated and cross checked with other teams for accuracy. ​​ - Manage other regional data including but, not limited to event tracking and attendance​​ ​​ **Ad-hoc projects**​​ - Proactively contribute to our culture of Freedom & Responsibility​​ - Support your team and the wider organisation in meeting Frontline’s objectives by taking on additional projects and tasks as and when required ### Skills, Knowledge and Expertise **Experience and Knowledge​** - Experience of effectively using Microsoft Office, particularly Outlook, Word and Excel ​​ - Experience of organising meetings & note taking ​(virtual and in-person)​​ - Previous administration experience (not necessarily specific to Charities)​​​ - Previous experience in event planning​ (Desirable) - Experience of working within higher education settings and/or within a student facing role ​​(Desirable) ### Benefits - Flexible working hours - Competitive pension employer contribution - 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan - Buy up to five days annual leave a year - Interest free loan for season ticket - Personal coaching and mentoring - Cycle loan scheme - Deposit loan scheme - Volunteering days - Employee assistance programme - Life Assurance Scheme (x3 salary)