Dealership Service Manager - Mercedes Benz of McKinney

## Company Description ***Mercedes Benz of McKinney*,** **Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 120+ dealerships nationwide across 25 brands.** ***We are seeking an person who has 3+ years of experience as a Service Manager in an automotive dealership setting.*** **Compensation (Draw / Commission):** - **On-Target Earnings (OTE):** ***$160,000 - $280,000 + / year*** - *If meeting and exceeding service department quotas and goals* ## Job Description We are seeking an experienced **Service Manager** for Mercedes Benz of McKinney. The ideal candidate will oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals. **Duties and Responsibilities:** - Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service. - Develop and implement service department processes to optimize efficiency and workflow. - Ensure accurate and timely completion of service documentation, including repair orders and warranty claims. - Monitor and analyze department KPIs to drive improvement and maximize profitability. - Provide training, development, and mentorship to service team members. - Maintain compliance with all dealership policies, procedures, and industry regulations. - Oversee the scheduling of work, staff shifts, and labor management to control costs. - Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction. - Collaborate with other dealership departments to promote a cohesive work environment. - Forecast department goals, manage budgets, and align operations with overall dealership objectives. ## Qualifications - ***3+ years of experience as a Service Manager in an automotive dealership setting.*** - Comprehensive understanding of automotive service repair and maintenance processes. - Proficiency with dealership management software and other computer applications. - Strong customer service, communication, and interpersonal skills. - Demonstrated ability to lead, manage, and motivate a team effectively. - Exceptional organizational and problem-solving abilities. - High school diploma or equivalent. - Valid driver’s license with a clean driving record. - Ability to pass pre-employment background checks, MVR, and drug testing. **Preferred Qualifications:** - Experience with the Mercedes brand and familiarity with OEM standards. - Additional training or certifications related to automotive service management. ## Additional Information **Compensation (Draw / Commission):** - **On-Target Earnings (OTE):** ***$160,000 - $280,000 + / year*** - *If meeting and exceeding service department quotas and goals* **Schedule**: - **FULL TIME** - Sundays off - Saturday Availability Required **Benefits:** - Medical, dental, vision insurance - 401k plan with company match - Paid Time Off accrual - Closed for Thanksgiving day and Christmas day - Employee discounts on purchasing and leasing cars - Opportunities for career advancement within a Fortune 500 company *All your information will be kept confidential according to EEOC guidelines*