CUSTOMER SERVICE TIER I (TULSA)- Non Safety Sensitive

**PAY:** $15.69-$19.02 **HOURS:** 10:00AM-7:00PM, Wednesday/Sunday off **GENERAL STATEMENT OF DUTIES:** Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Needs to be able to work in a fast-paced environment and have good communication skills. Perform any other duties as directed by management. **EXAMPLES OF WORK PERFORMED:** - Provide timely and accurate information to customers' requests and concerns. - Assist customers, sales, and delivery drivers with purchases. - Inbound calls and face-to-face interaction with customers regarding warranties and returns. - Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels. - Flows up with factory on outstanding service orders to update status. - Works non-sellable report to eliminate items waiting on parts. - Partners with sales associates to meet and exceed customer service expectations. - Ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices. - Any other duties as directed by management. **PERKS OF THE JOB** - Health, Dental & Vision - 401K matching, - Life Insurance, - HSA, - FSA, - Accident, Critical Illness, and Hospital Indemnity coverage, - Short- and Long-Term Disability and Employee Assistance Program - Employee discount **EMPLOYMENT STANDARDS:** Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures. **PHYSICAL ACTIVITY REQUIREMENTS:** To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, typing hearing/listening and repetitive motion. **Heavy Work:** Lifting up to 20 lbs. occasionally. **Work Environment:** Indoor climate-controlled environment. Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.