Customer Service Representative

**Why NEBAT?** ***Trusted. Genuine. Successful.*** National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development. **Position Summary** As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day. - Providing guidance to help customers make decisions about their financial needs. - Completing teller transactions including cashing checks, processing deposits, and withdrawals. - Offering appropriate bank products and services. - Balancing and maintaining a cash drawer with accuracy and attention to detail. **Essential Knowledge & Skills** The following skills are needed to be successful in your banking career as a Customer Service Representative: - Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day. - Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams. - Ability to communicate effectively via phone, email and in person. - A high school diploma or equivalent. **Benefits Offered** National Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees including: - Health, Dental, and Vision Insurance - Health Savings Account with Employer Contributions - Short and Long Term Disability - Employer Paid Life and AD&D Insurance - Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance - 401(k) with Employer Match & Profit Sharing - Paid Time Off - Flexible scheduling - Education Assistance Program - Product & Service Discounts & more! *\*This is a fully on-site role; remote work is not available.*