Customer Service Representative - Callowhill

**Address: 114 Callowhill St, Phila, PA 19123Job Title: Customer Service RepresentativePay: $15/hrShifts: 4:30am-12:30 M-F (must have a vehicle)12:30pm-8:30pm M-F (no vehicle required)** At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction. ### Key Responsibilities - Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders - Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards - Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy - Support customer retention by delivering consistent, high-quality service experiences - Assist customers with account setup, maintenance, and web-based platform navigation - Process customer transactions, including new account sign-ups, updates, and cancellations - Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes - Ensure all customer interactions and transactions are properly documented in CRM systems - Provide branch, lot, and account maintenance support - Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism - Complete after-call work and required documentation promptly - Monitor and respond within established service level agreements (SLAs) - Maintain data integrity through accurate data entry and system updates - Communicate and enforce company policies, procedures, and parking regulations - Stay current with changes to workflows, policies, and product offerings - Utilize available resources such as internal knowledge bases, policies, and training materials - Assist team members with troubleshooting and issue resolution - Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads - Support supply order preparation and submission for parking locations - Maintain deliverable calendars to ensure deadlines are met across departments ### Skills, Knowledge and Expertise - Strong communication skills (verbal and written) with excellent phone etiquette - Demonstrated ability to manage multiple priorities in a structured, fast-paced environment - High attention to detail with strong data entry accuracy - Critical thinking and problem-solving skills with sound judgment - Ability to handle customer concerns professionally and effectively resolve conflicts - Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.) - Self-motivated, adaptable, and team-oriented with a strong work ethic **REQUIREMENTS:** - High School Diploma or GED equivalent - Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred - Must be at least 18 years of age - Must successfully pass a background check, in accordance with company policy and applicable laws - Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. **PHYSICAL DEMANDS:** - Ability to remain seated for extended periods while working at a computer workstation - Frequent use of a computer, keyboard, and telephone for data entry and customer communication - Ability to read, analyze, and interpret information on…