Customer Service Liaison

## Description New Jersey Respiratory is looking for an experienced Customer Service Liaison who wants to be a part of a fast-paced growing environment. This position offers opportunity to work directly with customers and enthusiastic employees. This is an "Entry level" position **Duties**: - Answer a multi-line phone system with a high level of professionalism - Supports general office operations including but not limited to: - Scheduling for the Road Respiratory Therapists - Daily patient appointment to ensure accuracy and completeness - Daily technician work order (TWO) reconciliation to ensure accuracy and completeness - Month end billing process - Maintain and log customer request emails - Supports in various accounting functions - Primary to filing, organizing, and maintaining company documents - Utilize Salesforce portal to manage daily tasks including but not limited to: - Entering customer and patient information - Respiratory Therapists and Technician dispatch - Daily correspondences and notifications between Respiratory Therapists, technicians and office staff - Effectively communicate job statuses and job schedules with the team members - Various office duties including but not limited to: - Mail - Ordering of supplies - Other duties assigned as needed - Will be on call for Two days Minimum **Requirements:** - High school diploma or GED - Intermediate computer skills including Microsoft Office - At least one-year experience with a multi-line phone system - At least one -year customer service experience - Efficient and effective communication skill both written and oral **Would like to see**: - Past work experience in a medical industry - Experience with Salesforce **Physical Requirements:** - Sit for multiple hours a day - Looking at a computer screen for multiple hours per day New Jersey Respiratory is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at New Jersey Respiratory are based on business needs, job requirements and individual qualifications, without regard to a person's race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age, disability or genetic information.