Customer Service & Admin Assistant

### Customer Service / Admin Assistant Location: Remote (Work from Home) Schedule: Monday–Friday, 9:00 AM–6:00 PM (PST, CST, EST) | Compensation: $1,250 USD/month first 90 days, $1,500 USD/month after About the Role Operators are bleeding revenue from missed calls, CRM chaos, and admin pulling managers off the floor — this role fixes that cleanly. You own the entire customer communication lifecycle so location managers stay focused on growth, not inbox triage. **What You'll Actually Do** - Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging - Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery - Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current - Handle routine franchise admin so managers stay locked on operations - Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding - 3+ years in customer-facing or admin support roles - Handled 60+ customer interactions/day for 6+ consecutive months - 2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM - Willing to undergo necessary training assessment as part of the recruitment process. - Professional home office setup and reliable internet - *Better Role Matching*: You’re placed in roles where you can actually perform and grow, not just fill a seat - *Real Upside*: Strong performers unlock raises, long-term stability, and future opportunities - *Work With U.S. Operators*: Direct exposure to franchise owners and operators focused on growth and execution - *Real Ownership*: Your work directly impacts operations. Less bureaucracy, more responsibility from day one - *Multi-Location Exposure*: Work across multiple franchise locations and learn how scalable operations actually run