CRM Lead – Service Cloud, AI & Omnichannel

zoox · Foster City, CA

Full-timeBusiness ApplicationsTechnology$111,000–$150,000/yr

About the Crm Lead Service Cloud AI Omnichannel role

Crm Lead Service Cloud AI Omnichannel positions focus on delivering results in their domain. This page aggregates open Crm Lead Service Cloud AI Omnichannel roles and what employers typically expect.

We are seeking an experienced and strategic CRM Lead with 10+ years of experience to drive the evolution of our Salesforce ecosystem across Service Cloud, AI-driven customer support, and omnichannel engagement. This role will serve as the CRM leader with strong depth in Service Cloud and ownership of AI/chatbot initiatives, while providing cross-functional leadership across Product, Engineering, Operations, and Data teams. You will shape CRM strategy, build scalable systems in a fast-evolving environment, and lead complex initiatives that transform customer support through automation and intelligence.

Salary estimate

$111,000 – $150,000/yr

Provided by the employer.

Skills for this role

SalesforceLeadershipAutomation

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