Manager, Customer Experience - Graveyard

activecampaign · Heredia

Full-timeCustomer ExperienceTechnology$60,000–$81,000/yr

About the Manager Customer Experience Graveyard role

Manager Customer Experience Graveyard positions focus on delivering results in their domain. This page aggregates open Manager Customer Experience Graveyard roles and what employers typically expect.

Are you an experienced customer experience leader with a passion for driving team excellence and solving complex problems in a fast-paced SaaS environment? ActiveCampaign is seeking a Manager, Customer Experience in Costa Rica who isn't afraid to dive into the trenches while driving high-level strategy. In this role, you won't just manage daily support operations—you will build a high-performing team, tell compelling qualitative and quantitative performance stories, and collaborate cross-functionally to shape the customer journey. If you excel at root-cause problem-solving, leveraging AI/automation, and mentoring team members to reach their full potential, this is your opportunity to directly impact our business and customer success.

Salary estimate

$60,000 – $81,000/yr

Provided by the employer.

Skills for this role

ExcelCustomer SuccessAutomation

Resume tips for Manager Customer Experience Graveyard applicants

Lead with measurable achievements relevant to Manager Customer Experience Graveyard (numbers, scope, impact).
Mirror the exact keywords from the Manager Customer Experience Graveyard posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Excel, Customer Success, Automation).
Keep it to one page for early-career, two pages for senior Manager Customer Experience Graveyard candidates.