Copier Installation/Delivery Technician

The Network Copier Installer/Trainer and Delivery Specialist is primarily responsible for delivering, installing, connecting, and training clients on network copiers, printers, and scanners. The Network Copier Installer/Trainer and Delivery Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. **ESSENTIAL FUNCTIONS:** - Review daily delivery schedule, confirm scheduling calls have been made in advance to the client. - Deliver equipment to client ensuring all established quality assurance standards are met. - Perform network installation at clients’ sites ensuring compliance with set guidelines and procedures. - Complete the connectivity of equipment by installing printer software onto workstations/servers and install/configure scanning software per the Statement of Work. - Proper installation of meter gathering software for all copiers, printers, and wide format devices. - Test all functions and applications prior to leaving client to ensure newly installed equipment operates to client’s expectations. - Troubleshoot any issues that arise during network installation, training and/or testing, utilizing all resources available to ensure complete client satisfaction. - Provide customized training to end users. - Maintain scheduled appointments to ensure efficiency and profitability for Marco and our clients through timely arrivals or notifying Installation Coordinator and client of scheduling changes/conflicts. - Complete proper paperwork with client. Including all DocuSign documents for leasing, data collection, and contracts. - Communicate post-installation information and status to Sales Representatives. - Create and maintain effective training and installation tools. - Research and keep up to date with new and existing products supported by the Copier Installation team. - Assist Sales Representatives with pre-sales questions and assist on demonstrations for potential clients as requested. - Rebuild, reinstall OS, update firmware, and update various print controllers. - Perform back-up helpdesk duties when requested. - Maintain 80% billable percentage. - Accurately maintain documentation and comply with service administrative procedures in a timely basis to include collecting client signatures and time entry process. - Perform all work in a safe manner including but not limited to loading/unloading delivery vehicles, lifting equipment, etc. to protect yourself and your coworkers. Use good judgment and give constant attention to the work being done. - Attend required company and departmental meetings. - Assist with operations as needed including warehouse and setup duties. - Complete post install paperwork including pickup forms, toner excess forms, and scanning paperwork to the supporting warehouse. - Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. - Perform other related duties as assigned. **QUALIFICATIONS:** - An associate degree and two years of relevant experience; or equivalent combination of education and experience. - Previous trainer experience preferred. - Experience with networking and printing with Macintosh computers preferred. - Valid Driver’s License, proof of personal insurance, and an acceptable driving record. **REQUIRED SKILLS:** - Strong understanding of TCP/IP, DNS, SMTP, and other network protocols. - Proficiency with business collaboration tools such as MS Office applications, Outlook, and company and client specific programs. - Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. - Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; - Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and ob…