Coordinator Surgery Special Unit

## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and **The Power of Every One.** ### Job Title Coordinator Surgery Special Unit ### Location Cleveland ### Facility Cleveland Clinic Main Campus ### Department Plastic Surgery-Integrated Surgical Institute ### Job Code B16014 ### Shift Days ### Schedule 8:00am-5:00am ### Job Summary ### Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. **A caregiver in this position works 8:00am to 5:00pm. This role will be stationed at Landerbrook in Mayfield Heights, OH.** A caregiver who excels in this role will: - Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. - Validate patient physician information and ensure accurate collection. - Identify patients in need of financial counseling to ensure appropriate payment of services. - Triage appointments, based on diagnosis, patient preferences, and physician specialty. - Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. - Perform scheduling both intra- and inter-departmentally as requested by physician orders. - Receive orders and processes as indicated by provider and schedules according to protocol. - Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). - Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations. - Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. - Communicate with patients and their families to provide detailed instructions, directions, and resources available. Minimum qualifications for the ideal future caregiver include: - High School Diploma/GED - 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling - OR 3 years of customer service concierge experience - Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access - Knowledge of Microsoft Word and Excel applications - Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software Preferred qualifications for the ideal future caregiver include: - In-depth knowledge of medical terminology and/or CPT/ICD coding **Physical Requirements:** - Requires frequent standing, walking and sitting for extended periods of time. - Lifting and carrying up to 25 lbs. - Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital. - Normal or corrected vision. **Personal Protective Equipment:** - Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Heal…