Complex Front Office Manager - Hilton Portland Downtown and The Duniway Portland, a Hilton Hotel

As a Front Office Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. **Exceptional Hospitality Starts with You** Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a **Front Office Manager**, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. The Hilton Portland Downtown and The Duniway is searching for a Complex Front Office Manager [Hilton Portland Downtown](https://www.hilton.com/en/hotels/pdxphhh-hilton-portland-downtown/) is located in the heart of downtown Portland’s business and entertainment districts. This property offers 455 guestrooms, 48,000 square feet of flexible meeting space, and two restaurants, including Porto Terra Tuscan Grill & Bar, offering Italian cuisine! Unexpectedly bold and authentically Portland defines [The Duniway](https://www.hilton.com/en/hotels/pdxtphh-the-duniway-portland/), a boutique retreat with 327 guestrooms, and ultra-modern, flexible meeting space ideal for smaller meetings and social events! Team Members enjoy competitive benefits, strong career growth opportunities, and the Go Hilton travel program, along with complimentary meals during shifts. Join a company recognized as the #1 Great Place to Work and consistently ranked among Fortune’s World’s Best Workplaces. The ideal candidate will possess: - Minimum 2 years of front office management - Experience in managing full-service hotel with at least 300 rooms - Schedule flexibility - Union experience and Hilton system knowledge are highly preferred ### Responsibilities Here's what you'll do during a typical day: - **Manage daily front office operations:** Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards - **Monitor and elevate service:** Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience - **Implement revenue initiatives:** Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth - **Facilitate team knowledge:** Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions - **Delight our guests:** Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards - **Inspire and develop the team:** Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment ### Qualifications **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality**. Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership**. A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now**, bringing urgency and discipline to every moment, knowing it can make a lasting impact. ### About the Team **How We'll Help You Thrive** At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including\*: - **Incredible travel perks** – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program - **Own a piece of Hilton** – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% disco…