Collections Specialist

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ). Collections Specialist Location: [Bogotá, Colombia hybrid role] .Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries. As part of our commitment to inclusion and in compliance with Law 2466 of 2025 from Colombia, we have available spaces for people with disabilities. About the Role As a Collections Specialist , you’ll manage end-to-end collections activities for assigned customer accounts across the region. Reporting to the Collections Team Lead, you’ll ensure timely payment receipt, resolve account discrepancies, maintain accurate records, and help improve collections performance through standardized, efficient, and compliant processes. Responsibilities Manage the end-to-end collections process for assigned customer accounts, ensuring timely receipt of payments Manage customer dunning processes, using automated workflows where applicable Monitor overdue accounts and proactively follow up with customers through agreed communication channels Analyze payment patterns, identify at-risk accounts, and recommend appropriate collection strategies Collaborate with customers, Billing, Credit, Cash Applications, Controllership, and business teams to resolve invoice discrepancies and disputes Negotiate payment arrangements while maintaining positive customer relationships Investigate root causes of delayed or missed payments and coordinate corrective actions Maintain accurate records of collection activities, customer interactions, and payment commitments Support month-end and year-end closing by providing aging reports and collections updates Report overdue accounts, cash-flow risks, potential bad debt, and collection performance to management Liaise with third-party collection agencies when required Identify opportunities to automate workflows, improve collections processes, and reduce Days Sales Outstanding Ensure compliance with internal policies, credit terms, and applicable regulatory requirements Other duties as assigned About You Qualifications & Skills 2+ years of experience working in a collections function Bachelor’s degree in Finance or Accounting Strong knowledge of ERP system functionality; experience with NetSuite is highly desirable Strong analytical skills with the ability to monitor complex data, identify payment risks, and resolve discrepancies Excellent written and verbal English communication skills Ability to communicate professionally with customers and internal stakeholders Strong problem-solving skills and a proactive, outcome-oriented approach Ability to work independently under the direction of a team lead Ability to deliver accurate results under tight deadlines and manage competing priorities Collaborative, resilient, and service-oriented mindset At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission. #LI-PC1 #LI-Hybrid About Monks Monks is the global, digital-first, data-driven, unitary operating brand of…