Client Success Manager (Client Management III)

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Success Manager (Client Management III) based in the United States.** This role offers an opportunity to build meaningful customer relationships while helping healthcare organizations maximize the value of innovative technology solutions. As a Client Success Manager, you will guide customers through adoption, optimization, and ongoing engagement while contributing to retention and growth initiatives. You will collaborate closely with Sales, Services, Support, and Product teams to ensure clients achieve their desired outcomes. The position is ideal for a customer-focused professional who enjoys problem-solving, relationship management, and working in a fast-growing SaaS environment. You will have the opportunity to make a direct impact on customer satisfaction while supporting solutions that improve healthcare delivery and patient outcomes. ### Accountabilities: - Build and maintain strong relationships with assigned clients, focusing on customer satisfaction, product adoption, engagement, and long-term retention. - Develop a deep understanding of client goals, workflows, and business challenges to provide relevant guidance and recommendations. - Support customer onboarding, product adoption, and workflow optimization initiatives to improve the overall client experience. - Monitor customer usage data and provide insights, recommendations, and strategies to increase product value. - Lead regular client touchpoints, business reviews, and alignment discussions to ensure continued success. - Identify potential expansion opportunities and collaborate with Sales teams to support account growth initiatives. - Act as a liaison between customers and internal teams, helping coordinate issue resolution and ensuring effective communication. - Encourage customer participation in product feedback programs, webinars, and community engagement activities. - Maintain accurate knowledge of client priorities and contribute insights during internal account reviews. - Support compliance tracking related to licenses, agreements, and customer commitments. ## Requirements - Bachelor’s degree or equivalent professional experience. - 5+ years of client-facing experience, preferably within healthcare, SaaS, technology, or related industries. - Experience managing customer relationships, multiple accounts, or concurrent projects in a fast-paced environment. - Ability to engage effectively with both operational stakeholders and executive-level clients. - Strong communication, collaboration, and relationship-building skills. - Proactive, customer-focused mindset with strong problem-solving abilities. - Excellent organizational skills, attention to detail, and ability to manage competing priorities. - Experience with customer success methodologies, project coordination, or strategic client engagement frameworks is preferred. - Familiarity with CRM platforms such as Salesforce or NetSuite. - Proficiency with Microsoft Office Suite and collaboration tools such as Teams and Zoom. - Ability to travel up to 30% as needed. ## Benefits - Competitive salary range of **$64,031 to $80,039 USD annually**, depending on experience, qualifications, and location. - Fully remote work environment with flexibility to work from anywhere. - Unlimited paid time off (PTO) and flexible work policies designed to support work-life balance. - Comprehensive benefits package, including healthcare coverage and wellness programs. - Opportunities for professional growth, career development, and educational assistance. - Employee resource groups and initiatives supporting diversity, inclusion, and belonging. - Employee referral bonus programs and progressive parental leave benefits. - Collaborative and supportive workplace culture focused on innovation and meaningful impact. - Opportunity to contribute to technology solutions that help improve healthcar…