Client Service Associate

**Client Service Associate (CSA)** **Financial Advisor Office / Wealth Management Practice** **Position Title** **Client Service Associate (CSA)** **Position Summary** The Client Service Associate is responsible for delivering exceptional client support and administrative services within a financial advisory practice. This role serves as a key liaison between clients, financial advisors, custodians, and internal operations teams. The CSA helps ensure a seamless client experience by managing account administration, client communications, scheduling, and operational processes while maintaining compliance with industry regulations and firm policies. **Key Responsibilities** **Client Relationship Management** - Serve as the primary point of contact for client service requests and inquiries. - Build and maintain strong relationships with clients through professional and timely communication. - Assist clients with account maintenance, paperwork, and general service needs. - Coordinate client meetings and prepare meeting materials. **Account Administration** - Process new account openings, transfers, rollovers, and account updates. - Prepare and track client paperwork to ensure accurate and timely completion. - Monitor account documentation and maintain organized client records. - Assist with beneficiary changes, address updates, distributions, and other account servicing requests. **Operations & Compliance** - Ensure all client transactions and documentation comply with regulatory and firm requirements. - Maintain accurate records in CRM and portfolio management systems. - Assist with compliance reviews, audits, and supervisory requests. - Follow procedures for handling confidential client information. **Advisor Support** - Support financial advisors with meeting preparation and follow-up activities. - Generate reports, client summaries, and presentation materials. - Assist with marketing events, workshops, and client appreciation activities. - Help manage workflow priorities and operational deadlines. **Client Communication** - Respond promptly to client emails and phone calls. - Coordinate with custodians, insurance companies, and other financial institutions regarding client requests. - Provide status updates on pending transactions and service requests. **Qualifications** **Required** - Associate's or Bachelor's degree preferred in Business, Finance, Accounting, or related field. - 2+ years of client service, banking, financial services, or administrative experience. - Strong verbal and written communication skills. - Excellent organizational and multitasking abilities. - Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). **Preferred** - Experience in wealth management, financial planning, banking, or brokerage services. - Knowledge of financial products, retirement accounts, and investment accounts. - Experience with CRM systems such as Redtail, Salesforce, Wealthbox, or similar platforms. **Key Competencies** - Client-focused service mentality - Attention to detail and accuracy - Professionalism and confidentiality - Strong problem-solving skills - Ability to work independently and as part of a team - Time management and organization - Adaptability in a fast-paced environment **Compensation & Benefits** - Competitive salary - Bonus/incentive opportunities - Retirement plan participation - Paid time off and holidays - Professional development and licensing support