CHILD SUPPORT SPECIALIST

| DEPARTMENT OF ECONOMIC SECURITY *Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.* | | --- | ### **CHILD SUPPORT SPECIALIST** | Job Location: | | --- | #### Division of Child Support Services (DCSS) 1455 South Alvernon Way, Tucson, Arizona 85711 | Posting Details: | | --- | #### Salary: $31,908.86 - $35,919.31 #### Grade: 17 #### Closing Date: Open Until Filled | Job Summary: | | --- | Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit [des.az.gov](https://des.az.gov/); or click on the link [here](https://youtu.be/Nik5MiXqOV8) to view ‘Our DES’ video. Come Join the DES Team! The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Specialist. This position is responsible for front desk duties that include heavy direct client contact handling face-to-face inquiries with the public; providing support to Child Support Case Managers, including ordering documents, conducting research and analysis, interviewing parties related to a case, prioritizing case management activities, and updating the automated case management system. | Job Duties: | | --- | Essential Duties and Responsibilities include but are not limited to: - Assist customers in reviewing/explaining the child support process related to documents, timelines and information required for a case to move forward. - Research automated system to verify information and ensure customers receive the correct forms and information. - Assist applicants in reviewing for completion of applications, forms and legal documents. - Scan/image cases and documents. - Set up all incoming child support cases within the required federal timeline. - Review incoming correspondence and respond accordingly. - Complete research to determine locations of case-related parties. - Review, research, and verify accuracy of data received through automated systems and applications. - Create and update case files. - Obtain all court documents from clerks of the courts. - Prepare statistical reports. | Knowledge, Skills & Abilities (KSAs): | | --- | Knowledge in: - Computer software applications, i.e. Microsoft Office applications and Google tools. - General familiarity with office equipment, i.e., scanners, copiers and fax machines. - Interviewing techniques and investigative procedures. Skills in: - Providing customer service (with heavy public and phone contact). - Excellent communication skills (both oral and written). - Proficient in conducting research and investigating information. Ability to: - Work independently within established guidelines; follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy. - Apply rules and regulations to varying situations; use sound judgment. - Determine appropriate documents/correspondence to notify case-related parties of pending actions. - Maintain professionalism when interacting with consumers and staff at all levels; work as a team member. | Selective Preference(s): | | --- | The ideal candidate for this position will have: - Experience with interviewing, research/investigating, customer service in a fast-paced environment. | Pre-Employment Requirements: | | --- | - Successfully pass background and reference check; employment is contingent upon completion of the above- mentioned process and the Agency’s ability to reasonably accommodate any restrictions. - Arizona Level One Fingerprint C…