Case Aide

JOB SUMMARY: The Case Aide’s primary role is to support the activities and operations of a protective services unit. Depending on the areas supported this might include screenings, contributing to decision making, assisting case workers, data entry and collection, intake, and family preservation activities. This position also works to support a variety of programs as assigned. ESSENTIAL JOB FUNCTIONS: - Maintains the confidentiality of all clients. - Maintains the visitation schedule, monitors all visits, and creates visitation logs and notes. - Complete screenings for clients - Assist with client intake - Engage in Roundtable discussions pertaining to client services - Assist case workers with managing clients through: - Creating client documents 1. Contacting clients and making/returning phone calls generally 2. Entering documents and documentation into the system 3. Filing client paperwork 4. Contacting and communicating with service providers. 5. Entering information into the TRAILS database 6. Assist with client care activities 7. Accompanying caseworkers on home visits. 8. Assist with crisis intervention - Assist and advocates for clients in making use of community resources and services. - Transports clients to visits, appointments, and court as needed. - Sometimes is called to testify in court. - This position is not eligible for work from home or hybrid working schedules. GENERAL REQUIREMENTS: - Performs additional tasks as assigned, including filling in for other staff as necessary and/or required. - May be required to work alternate schedules and/or in other work locations. - Possess oral and written skills to communicate effectively, including but not limited to communicating actively, clearly, and regularly with supervisors and/or co-workers on all work-related topics. - Understands, observes, enforces, and complies with all County and Departmental policies, procedures, and protocols when performing job duties both on and off County premises. - Establishes and maintains professional working relationships with all County employees, customers, vendors, and community members. - May be required to effectively manage multiple projects, deal with stressful situations, and adapt to sudden and unexpected changes in work assignments. OTHER REQUIREMENTS - Colorado Bureau of Investigation Proper System Usage Training within 30 days of hire. - Background check by employer during the hiring process MINIMUM QUALIFICATIONS: Any combination of experience and training that would likely provide the required knowledge and abilities may be qualifying. - **Education:**High school diploma or equivalent - **Experience:**This is an entry level position. - **Licenses:**Valid State Driver's License KNOWLEDGE, SKILLS AND ABILITIES: **Required Knowledge** Must be proficient in computer applications including Word, Excel, and Google Applications. Must be able to acquire the knowledge in DHS computer systems within 6 months of hire. Must have or be able to quickly acquire knowledge on adult protection services and must be able to complete the adult protection services academy. Strong interpersonal skills and written communication skills