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Call Centre Agent

Jobs for Humanity · Remote
RemoteFull-timeGeneralEntry Level$58,000–$78,000/yr
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About the Call Centre Agent role

Call Centre Agent positions focus on delivering results in their domain. This page aggregates open Call Centre Agent roles and what employers typically expect.

## Job Description **About You:** We’re looking for a **Customer Service** professional with: - **At least 1 year of experience in Customer Service** - **At least 1 year of experience in a Contact Centre** (preferred) - Excellent communication & problem-solving skills - Ability to stay calm & think fast in urgent situations - Strong teamwork, adaptability, and attention to detail - Commitment to growing your career with AA Ireland - A strong work ethic & results-driven mindset **Your Role as a Customer Service Agent:** - Assist Members & customers with roadside breakdown assistance - Deliver excellent customer service, meeting KPIs and performance targets - Create a positive first impression by being professional, friendly & helpful - Handle objections & resolve issues, escalating complex cases when needed - Contribute to process improvements and team success ## Additional Information All your information will be kept confidential according to EEO guidelines.

Salary estimate

$58,000 – $78,000/yr
Provided by the employer.

Skills for this role

Communication

Resume tips for Call Centre Agent applicants

Interview preparation

Prepare concrete STAR-format stories that show Call Centre Agent outcomes you drove.

Research the employer's product and recent news before the interview.

Be ready to explain how you'd approach a typical Call Centre Agent problem end to end.

Have thoughtful questions ready about the team, tools and success metrics.

About Jobs for Humanity

Jobs for Humanity is actively hiring on Jobedly. Explore their open roles and what it's like to work there.

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