Business Analyst (CMS-HIOS)

About Pluribus Digital: Join us and do work that matters: use your skills to improve how your government serves the public! Pluribus Digital partners with our government customers to design, develop, and deliver useful and impactful digital products. We are a hands-on digital services consultancy – part technologists, part change agents, and all heart. We employ modern best practices in all that we do as we work to solve problems in public health, financial industry regulation, granting citizenship and asylum, and identity and access management. Role Description As a Business Analyst, you will play a key role in supporting the Centers for Medicare & Medicaid Services (CMS) Health Insurance Oversight System (HIOS), a mission-critical federal application supporting the regulation and oversight of the health insurance marketplace. This role focuses on Operations & Maintenance (O&M), production support, user support, and incremental enhancements across numerous business modules. Working within an Agile delivery team, you will collaborate closely with CMS stakeholders, Product Owners, developers, testers, architects, and operations personnel to translate business needs into clear, actionable requirements while helping ensure reliable operation of the HIOS platform. You will support incident analysis, defect resolution, enhancement requests, business process improvements, and documentation efforts that enable the continued success of the system. What You Will Do Elicit, analyze, document, and validate business, functional, and non-functional requirements from CMS stakeholders and business users. Develop user stories, acceptance criteria, business process documentation, workflow diagrams, and functional specifications. Analyze enhancement requests, production issues, and operational processes to identify opportunities for improved efficiency and user experience. Ensure requirements are complete, traceable, testable, and aligned with CMS objectives and governance standards. Maintain requirements and supporting documentation throughout the Agile delivery lifecycle. Operations & Production Support Support investigation and analysis of production issues, customer-reported defects, and operational questions. Collaborate with technical teams to reproduce issues, clarify expected system behavior, and document business impacts. Assist with prioritization of defects and enhancement requests based on business value and operational needs. Participate in root cause analysis activities and recommend process or system improvements. Help maintain operational documentation, knowledge articles, and user-facing documentation as system functionality evolves. Agile Delivery Participate in Agile ceremonies including backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives. Partner with Product Owners to refine and prioritize product backlogs. Ensure user stories contain sufficient business context and well-defined acceptance criteria. Support User Acceptance Testing (UAT) planning, execution, and validation. Verify completed functionality satisfies documented business requirements. Stakeholder & Customer Engagement Serve as a liaison between CMS business stakeholders and cross-functional technical teams. Facilitate requirements gathering sessions, workshops, and stakeholder meetings. Communicate business needs, priorities, risks, and project status effectively to both technical and non-technical audiences. Build collaborative relationships across multiple functional areas supporting the HIOS platform. Documentation & Process Improvement Produce clear, concise documentation including business requirements, process flows, decision logs, release documentation, and training materials. Assist with maintaining standard operating procedures and operational documentation. Recommend improvements to business processes, operational workflows, and support procedures based on data and stakeholder feedback. Required Qualifications Abili…