Branch Member Service Associate (Banking Experience Required) - Annapolis, MD

As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules – YOU control your career advancement as you learn and execute new skills. **We are looking for a candidate who has account opening experience.** **Work Schedule** All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours. The typical work week is approximately 40 hours. MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on Saturday. Specific shifts will be scheduled based on branch location operating hours. **Salary:** $21.00 - $28.75/Hourly (based on level and experience) ### Job Duties and Responsibilities - Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services. - Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security. - Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications. - Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes. - Handles complex member situations such as deceased member, guardianships, and representative payee accounts. - Handles consumer loan application processing, document collection, and disbursements. - Advises members regarding available insurance protection (life, disability, gap, etc.). - All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union. - All MSAs may be assigned duties to support other areas in the Credit Union. - All MSAs are expected to support the Call Center queues (phone and email). ### Education and Experience MSA I - High school diploma or general education degree (GED). - A minimum of one year of customer service experience with cash handling **or** Bank/Credit Union/Financial Call Center knowledge/experience with financial products. - **Cash handling experience required.** MSA II - (In addition to the requirements of Level I) - Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market. - Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling. MSA III – (In addition to the requirements of Level II) - Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance. - Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience. Advanced sales/cross-selling experience. ### Our Generous Benefit Package Includes: **NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.** **+Insurance coverage begins the 1st day of the month, following 30 days after hire date. \*100% Credit Union-Paid** **Full-Time Employee Benefits:** - 401(k) with employer match up to 6% and immediate 100% vesting - Gain Sharing Bonus (eligibility rules apply)\*Health Insurance (Choice of two nationwide PPO plans) - High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compa…