(Auraria) Parking and Transportation Specialist

**This is a Non-Classified position, performing the outlined duties with the Auraria Higher Education Center.** | **Who we are:** | Welcome to the**Auraria** **Campus** located in the Platte River Valley in downtown Denver. The Auraria Campus is the service provider for 38,000 students and approximately 5,000 faculty and staff working at and attending the **Community College of Denver, Metropolitan State University of Denver,** and the **University of Colorado Denver**. Learn more about us through this link: [The Auraria Campus](https://aurariacampus.edu/) Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays, and sick leave, multiple medical, dental and vision options, discounted RTD Pass, BenefitHub and outstanding retirement plan. Learn more through this link: [Non-Classified Benefits Package](https://www.ahec.edu/ahec-staff/human-resources/current-employees/non-classified-benefits). So, if you're interested in a great job working alongside great people, this may be the opportunity for which you've been waiting for. | | --- | --- | | **Job Summary:** | As a Parking and Transportation Specialist, this position performs services essential to parking management, customer transport (pick-up and delivery), parking rules and policy enforcement, field motorist assistance, customer service, vehicle traffic control and other duties necessary in support of the Parking and Transportation's overall mission. Maintains vehicle and daily equipment checked out to employees, completes daily log information for equipment. | | --- | --- | | **Essential Job Functions:** | **Customer Transport:** This position will follow all relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations. Arrange to pick up customers or groups of customers on a regular schedule at preassigned locations on campus. Provide persons with disabilities with assistance entering and exiting vehicles and helping them with any equipment when requested. Communicate with dispatchers by radio or digital device to exchange information and receive requests for passenger service. Operate vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with disabilities or special needs. **Parking Enforcement:** Using License Plate Recognition (LPR) equipment, this position is tasked with reviewing vehicles parked on campus for compliance of Auraria Campus Parking and Transportation Services regulations and policies. Enter and retrieve information pertaining to vehicle registration, identification, scofflaw, and parking credential status, using hand-held, in-vehicle, or in-office computers. Patrol an assigned area by vehicle or on foot to ensure compliance with Auraria Campus Parking and Transportation Services regulations and policies. When vehicles are not compliant with established Auraria Campus Parking and Transportation Services regulations and policies, this position will issue applicable warnings, citations, vehicle immobilization, and vehicle tows to violators. **Customer Service:** Provide front-line support to customers using pay stations, assisting with payment processing and troubleshooting issues. Address customer inquiries and concerns related to parking payments with professionalism and accuracy. Offer vehicle assistance services, including support with tire change tools, jump starts, and other non-mechanical issues. Maintaining positive customer service and professionalism while transporting customers within the Campus Accessibility Shuttle. Manage high-stress and emotionally charged situations with calmness and professionalism, using de-escalation techniques when necessary. Maintain a customer-focused approach, ensuring a positive experience even during difficult interactions. **Vehicle and Equipment Serviceability:** Conduct routine checks on vehicle systems and equipment—including lights, brakes, horns, and windshield wipers—t…