Assistant General Manager

Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are opening a new fulfillment center in Atlanta, GA and are looking for an Assistant General Manager to join our growing Fulfillment Center network! This individual will report to our General Manager and will be responsible for managing, coordinating, and leading all Inbound and Outbound operations while helping to establish and scale our new fulfillment center. Working closely with the General Manager, this individual will drive day-to-day performance by ensuring customer orders are processed accurately, efficiently, and on time, with a strong focus on safety, quality, productivity, employee engagement, and continuous improvement. As part of the leadership team for our brand-new fulfillment center, this individual will play an integral role in developing the team, implementing processes, preparing the site for launch, and creating a strong foundation for long-term success. If you are passionate about leading people, energized by the opportunity to build something from the ground up, and committed to operational excellence, we’d love to hear from you! Job Type: Full-Time, Exempt Location: Atlanta, GA - McDonough/Locust Grove area Schedule: This role helps oversee our new Atlanta, GA fulfillment center. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams. Travel: P lease note that for the first 6 to 9 months of this role, the selected individual will be required to travel to our other fulfillment centers for onboarding and training. We reimburse reasonable and necessary business travel expenses. Salary: $96,160 – $120,200 per year Responsibilities: Oversee all processes and procedures for all Inbound and Outbound operations Ensure the teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis Manage the work performance of each member of the Inbound and Outbound leadership team to ensure productivity standards and KPI metrics are consistently being met Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard Support the General Manager in overseeing the overall operations of the fulfillment center Act as the General Manager in their absence and make key operational decisions Partner and communicate with management and leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies Build the leadership bench through current and future development plans Deliver performance reviews and conduct monthly check-ins with each member of the Inbound and Outbound leadership team to establish rapport and provide feedback Address performance related incidents that arise and recommend a course of action on all disciplinary and personnel issues Train and develop Team Leads and Associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement Attend and participate in the HR and cross-functional meetings Create and promote a safe working environment f…