Assistant Community Manager

**Assistant Community Manager** At **Hawthorne Residential Partners**, we’re looking for **passionate, hardworking**, and **caring** individuals who are ready to make a meaningful impact at our award winning apartment communities each day. As one of the top **50** largest multifamily management companies in the country- proudly rooted in the Southeast—we lead with heart and operate with purpose. Our **Live It** culture reflects our commitment to service, connection, and exceeding expectations at every turn. If you're looking for a place where your work truly matters, **Come Join Us!** **Assistant Community Manager | Job Overview** As an Assistant Community Manager, you play a vital role in supporting the community’s day-to-day success. From leasing and resident relations to financial tasks like rent collection and renewals, you help keep everything running smoothly. Partnering closely with the Community Manager, you’ll lead by example, resolve resident concerns, and ensure both the team and community feel supported and empowered to thrive! **Assistant Community Manager| Education, Experience, and License Qualifications** Education: - High School or GED equivalent Experience: - Two years of property management experience is preferred - Six months previous assistant community manager experience is preferred Licenses & Certifications: - Valid Driver's License - A Certified Apartment Leasing Professional Accreditation (CALP) is a plus **Assistant Community Manager | Job Functions** **Leasing & Occupancy** - Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process - Identify prospect needs, showcase available homes, and invite them to join the community - Ensure lease applications, renewals, and related documents are completed accurately and on time - Meet occupancy goals through strong leasing performance and resident retention • Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement - Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented **Financial & Administrative** - Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing - Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed - Conduct regular ledger reviews to verify billing, payment applications, and account accuracy - Assist with financial reporting and documentation for Community Manager and regional leadership **Leadership & Team Support** - Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum - Support a positive and productive work environment through clear communication and goal-setting - Help prioritize daily tasks to ensure smooth operations and exceptional resident service - Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through **What Makes Someone SOAR in This Role?** - **Positive Attitude:** Enthusiastic, passionate, and driven within their day-to-day operations. - **Financial Understanding:** Ability to interpret financial reports and make informed decisions while considering budget constraints. - **Conflict Resolution:** Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively. - **People Service & Customer-Focused:** Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection. - **Problem-solving:** The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results. **Work Schedule:** **Office Hours:** Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. *Evening and weekend availability may be required fo…