Senior Director, Enterprise Success

Job Title: Sr Director Enterprise Program Success Department: Growth Strategy & Operations Level & Status P6, Exempt Position Description: As Sr Director of Enterprise Program Success, you will lead the growth strategy for a focused portfolio of our largest, highest-potential enterprise clients. These relationships are central to Ren’s long-term commercial success. You are not a relationship manager in the traditional sense. You are a growth architect: someone who builds deep trust at every level of a client organization, identifies where the next level of partnership is achievable, and owns a structured plan to get there – driving sustainable, scalable growth in alignment with Ren’s risk and compliance standards. This is the role for someone who has spent their career at the intersection of strategy, client relationships, and execution. Duties & Responsibilities: Owning the Account Plan and Growth Outcomes You carry full accountability for the growth trajectory of a focused portfolio of 2–3 enterprise accounts. You own the plan, and you own the results. Define and own growth goals for each account: incremental philanthropic gift volume, product module adoption, financial advisor penetration, and more Build account-specific growth plans that are active, living strategies – regularly tested, refined, and tied to measurable outcomes – and designed to maximize growth potential within responsible risk parameters Develop a quantitative firm-specific model of growth: understand which levers drive which outcomes, validate through data and customer feedback loops (NPS, focus groups, experimentation), and maintain accountability to measurable performance standards Prioritize and sequence growth initiatives through structured evaluation of opportunity size, strategic fit, resource requirements, and risk/return trade-offs – with appropriate escalation of material risks – then build the alignment to execute, both on the client side and internally Building Relationships That Drive Impact You will build and sustain relationships across the full depth of each client organization — with the decision-makers, influencers, and operators who shape what's actually possible. Cultivate executive-level relationships spanning senior leadership, business unit heads, regional leadership, operations, technology, and philanthropy teams Develop and maintain a deliberate system for tracking and managing key stakeholders; mapping influencers, champions, and decision-makers; understanding their priorities, and keeping Ren present and relevant at every level Act as a credible strategic advisor to client leadership: understand their competitive landscape, organizational goals, and philanthropic strategy well enough to speak to their agenda, not just our own Build business cases alongside client stakeholders that justify incremental investment in giving-related integrations – helping them make the internal case as effectively as you make ours Turning Client Complexity Into Growth Infrastructure Large enterprise clients are ecosystems with established workflows and interdependencies, layered technology, and many stakeholders who shape whether things run smoothly. Your job is to understand that ecosystem and use it as a foundation for growth. Map core user journeys end-to-end to identify opportunities for deeper integration into financial advisor workflows, making it easy for financial advisors to utilize Ren-supported offerings Partner closely with Ren's product and operations teams to develop workflow solutions shaped by client needs, ensuring the client's voice informs what we build and that adoption follows Engage client-side ops, technology, and business leaders as partners in designing and implementing integrations Translate client feedback into actionable product roadmap input; close the loop between what clients need and what Ren delivers Orchestrating the Internal Team Behind the Account Execution at this scale requires coordinating across many contribut…