Assistant club manager

Soho Farmhouse Ibiza… Set in a working olive grove, Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar. The Role.. As Assistant Restaurant Manager, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food offerings. Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a ‘can do’ attitude in alignment with Soho Farmhouse Ibiza values. Main Duties and Responsibilities.. Work hand in hand with Club Manager Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team Ensuring that members and guests have a great experience and resolving any issues before they depart Provide support directly to the team on the floor including (but not limited to) Leading by example with a hands-on approach, setting an energetic pace and standards Daily assignments of responsibilities to all the team Organization and control of mise en place Daily staff briefings including comprehensive information on members and guests and any other relevant information Showing leadership thorough thoughtful decision making Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately Taking immediate corrective action when any incidents occur Ordering and purchasing of products for the Club Manage and operate the POS system and ensure all items are updated as necessary Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards Ensure the menus are updated monthly and are correct at time of printing, adhere to GM’s and Club Manager deadlines for menu printing Coordinate tasks and work with other departments to ensure that the department runs efficiently Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees Ensure employee compliance with company standards and policies and external regulations Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job Assign and ensure work tasks are completed on time and that they meet appropriate quality standards Maintain the highest level of appearance at all times P&D Responsibilities.. Prepare and monitor rotas for the club staff and reduce unnecessary overtime – work efficiently Manage the Annual leave responsibly ensuring that employees take their entitlement within the year Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards Communicate via regular team meetings, one to one job chats and training sessions Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines - adhering to deadlines Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures Participate and lead internal t…