AS- Op and Roving Coord

Position Summary The Advantage Services Operations & Coverage Coordinator is a hybrid leadership support and direct service role designed to increase departmental capacity while ensuring continuity of highquality resident services across the Advantage Services department. Reporting to the Director of Services position provides temporary coverage for vacancies, leaves, high-need sites, and operations projects while serving as an operational resource that strengthens department systems, training, communication, and cross-functional collaboration. The Coordinator facilitates resident-centered services that promote housing stability, community engagement, and resident well-being through advocacy, crisis intervention, resource navigation, and supportive programming. In addition, the Coordinator assists in departmental operational initiatives, supports onboarding and staff development as a peer mentor, and helps develop standardized processes. This position is ideal for an experienced, adaptable professional who thrives in dynamic environments, can quickly build relationships across communities, and enjoys balancing direct resident support with strategic operational work. The Impact The Advantage Services Operations & Coverage Coordinator strengthens the organization's ability to provide uninterrupted resident services while increasing departmental capacity through operational excellence, staff development, strategic collaboration, and continuous improvement. This role serves as a bridge between direct service delivery and department operations, ensuring residents, staff, and partners receive consistent, high-quality support across the CommonBond portfolio. Salary: Role Scope This is an advanced-level position requiring independent judgment, strong organizational skills, and the ability to successfully balance multiple priorities. The Advantage Services Operations & Coverage Coordinator: • Provides temporary service coordination coverage for vacant positions, leaves of absence, and increased service demand. • Supports complex sites with diverse resident populations and housing stability challenges. • Assists in developing and leading departmental operational initiatives and process improvements using site knowledge, resident experience and organizational knowledge. • Serves as a mentor and resource for new and existing Advantage Services team members. • Partners with site teams, leadership, and residents on service coordination improvement and delivery models. Essential Duties & Responsibilities Roving Service Coordination & Resident Services (40%) Provide flexible site coverage throughout the CommonBond portfolio to ensure continuity of resident services during vacancies, leaves, staff transitions, and periods of increased need. Responsibilities include: • Plan, coordinate, promote, manage, and document resident-centered programs and supportive services. • Conduct resident assessments and provide housing stability support through advocacy, coaching, and resource navigation. • Work collaboratively with Property Management to provide lease education and assist residents in overcoming barriers to lease compliance. • Connect residents to community resources and facilitate referrals to partner organizations. • Develop collaborative relationships with community organizations that strengthen resident stability and well-being. • Support resident engagement by facilitating community events, resident associations, leadership opportunities, and educational programming. • Coordinate community partnerships, food distributions, volunteer engagement, and resident communications. • Assist with move-ins, inspections, transitions, and resident outreach activities. • Maintain site budgets, newsletters, calendars, and communication materials as assigned. Operations & Department Capacity (30%) Department Operations • Support implementation and continuous improvement of Advantage Services policies, procedures, and workflows. • Assist in the coordinatio…