Administrative Assistant Sales

Sales Admin We are looking for someone with excellent telephone and administration skills to join our sales teams. Tasks will range from order entry, incoming phone support, administration (including digital filing), and cross-training in different divisions. This role is full-time, onsite in Brea, and will report to the Director of Sales Operations. Hours for this role are 7:00 AM - 4:00 PM, Monday through Friday. There will be daily use of a computer including use of all Microsoft Office packages including email and extensive use of our own ERP system (Epicor Prophet21) and our cloud-based VOIP phone system. Candidates must have prior office experience and be fully proficient with the use of email and the use of a keyboard for data entry. For this position, you should be able to use your organizational skills to manage your desk space and your time, as you will deal with calls and electronic communication to internal departments, shipping vendors, and our customers in a fast-paced environment as well as managing your other daily administrative tasks. You should have excellent verbal and written communication skills. There will be a requirement to learn a lot of details regarding our processes and the products and for this we will provide training to the right candidate. This role is an essential 1st step into the ITP Sales department. Job Requirements - Working directly with Account Managers to support daily order entry and communication - Making/taking calls from vendors, customers, 3rd party freight operators, all internal ITP departments, - The majority of the role will be administration and order entry - Daily Internal e-mail communications - Regular external e-mail communications - Collaborating with other departments such as finance on credit issues and reviewing backlog orders with the warehouse team - Updating spreadsheets and managing digital filing solutions. - One-off and ongoing projects as assigned - Other administration as required by the department's needs or by instruction of the Sales team and/or management Attitude and Mindset - Maintains a positive can-do attitude in a fast-paced environment - Contribute to a work environment that fosters pride in being part of a winning team and promotes team goals. - Ability to perform multiple tasks simultaneously with regular interruptions to meet tight deadlines. - Demonstrate the ability to communicate at all levels in line with the company's core values. - Capability to work in a team environment that includes operations, Inside/Outside Sales, and finance to complete tasks. - Confident communication and problem-solving ability when interfacing with vendors/suppliers or internally with colleagues and other departments. - Communicate with other teams within ITP to ensure the smooth and effective transfer of information required to complete any of the sales, sourcing, purchasing, and customer fulfillment process Skills & Qualifications - Must be a self-starter who enjoys working in a team environment. - Must exhibit reasoning and/or problem-solving skills and be versatile in negotiating/communicating at all levels. - Must have excellent verbal communication skills in both one-on-one and group settings. - Must have excellent written communication skills. - Must have high accuracy levels *This is not an exhaustive list and other duties related to account management may be required. ITP is ADA compliant and welcomes requests for accommodations to the listed essential duties.* Required - 2+ years of prior sales/office administrative experience - Proficiency in Microsoft Office (Excel, Word, Outlook) - Strong data entry and keyboard accuracy - Excellent verbal and written communication skills - Ability to handle inbound/outbound calls professionally Desired - Experience with ERP systems (Epicor / Prophet21 preferred) - Familiarity with cloud-based VOIP phone systems - Prior experience in order entry, digital filing, and spreadsheet management - Demonstrated problem-solving…