Accounts Receivable Specialist

# **Who is Flock?** Every community deserves to be safe, it’s a fundamental right. Our mission is simple - to build technology that reduces crime and protects privacy. Flock partners with cities, businesses, schools, and neighborhoods to help protect where people live, work, and play. Last year, Flock technology supported over 1 million criminal investigations. We've also helped solve approximately 20% of reported crimes in areas where we're deployed, and have played a role in locating more than 10,000 missing people. We are a high-performance team united by urgency, ownership, and a shared commitment to meaningful impact. The work is fast-paced and the expectations are high. We push beyond perceived limits, support each other, and hold ourselves accountable to delivering results that matter. With over $1B in funding and an $8.3B valuation, we are scaling with intention and investing in the people who will help us build what others said could not be done. At Flock, you will find the opportunity to grow quickly, take on real responsibility, and contribute to something bigger than yourself. **The Opportunity** Flock Safety is looking for an Accounts Receivable Specialist to join our team in a remote capacity. Exemplary time management skills, a desire to solve customer problems, and effective communication are all key components to being successful in this role. This role is part of the Collections department, will be responsible for the day-to-day collections, and customer support in relation to accounts receivable activity. You will be a member of the team that drives and owns cash collections in the company. - Proactively manage collections on outstanding invoices through phone and email outreach, working toward daily, weekly, and monthly collection targets. - Maintain concise, complete, and accurate collection notes and tags to enable management to report on collection performance and objectives. - Perform customer reconciliations and analysis relating to past due balances. - Foster strong relationships with internal teams to streamline communication and problem-solving. - Escalate internal and external inquiries through management meetings and email communication to ensure timely resolution. - Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources. - Perform other duties as assigned to support the finance team, including but not limited to cash application, customer invoicing, and MEC deliverables. **The Skillset** - 2-5 years of experience in billing and accounts receivable in a fast-paced, high-growth environment, demonstrating the ability to thrive under pressure and manage multiple priorities efficiently. - Experience in managing escalated customer matters with professionalism and tact, along with the ability to support team members. - Strong analytical skills with the ability to navigate and manipulate datasets in Excel, utilizing pivot tables, VLOOKUPs, and complex formulas to extract insights and drive informed decision-making. - Possess a high level of enthusiasm, a positive attitude, and the ability to remain adaptable in response to changing needs and priorities within a dynamic, fast-paced work environment. - Self-motivated and organized, with the ability to work independently while managing time effectively and maintaining structure in a fast-paced setting. - A team player, capable of collaborating cross-functionally with various departments to solve complex issues and drive effective, optimal account resolutions. - Excellent communication skills, with the ability to interact confidently and clearly with both internal stakeholders and external customers. - Proven experience with Salesforce and Zoom calls is a plus. - Proven experience with Tesorio or other collections management systems is a plus. *Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless the…