WSS - Hotel Front Desk (GSA) 1

## Guest Services Ambassador (GSA): The Hotel's Face and Service Champion! **Your Challenge: Be the Main Point of Contact, Drive Front Desk Efficiency, and Guarantee an Excellent Guest Experience!** Ready to be the **"face" of the hotel** and the primary leader in guest satisfaction? Join **Sandpiper Hospitality (SH)**, one of the **fastest-growing companies in the extended stay market**, as our next Guest Services Ambassador (GSA)! This dynamic role requires you to **conduct all front desk operations in an efficient, accurate, and thorough manner**. You will work closely with other departments to ensure every guest enjoys an exceptional stay, embodying our value to **"Bring the Energy."** * * * ### Your Essential Service & Operational Functions As the GSA, you are the cornerstone of the guest journey, responsible for administrative accuracy, service excellence, and property safety. **Key Responsibilities Include:** - **Guest Relations:** **Provide an excellent guest experience** by greeting guests warmly and offering assistance. **Meet with and solicit comments from guests regularly** to determine satisfaction. **Respond to situations** as they arise and **manage guest conflict** effectively. - **Front Desk Coordination:** **Coordinate all front desk operations** such as **check-ins, move-outs, renewals, reservations, property tours, and sales events**. Handle operational needs efficiently to ensure a seamless experience. - **Safety & Compliance:** **Ensure safety of the building and occupants**, contacting emergency services/law enforcement when needed. **Be able to respond effectively** and according to procedure in times of emergency. **Inspect studios and public spaces daily** according to company and brand standards. - **Revenue Generation:** **Execute the lead management process** and **review Studio Inventory daily** to maximize studio revenue. **Maintain effective sales of ancillary offerings** to maximize overall revenue. ### Operational Support & Shift Requirements You are key to the smooth running of the property, providing cross-functional support and maintaining a constant presence. - **Property Support:** Perform **Laundry Duties** (sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities). - **Team Versatility:** **Cross-train on the duties of all non-management staff members** and perform those duties as needed or requested by supervision. - **Shift Commitment:** **GSAs are required to stay on site for their entire shift until relieved.** A **paid 30-minute meal break** is provided in consideration; the break is to be taken as available. * * * Ready to step into this critical customer-facing role where your energy and efficiency drive guest satisfaction?