Workplace Solutions Manager

## About Us From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance. ## Job Summary The Workplace Solutions Manager is responsible for the leadership, coordination, and execution of workplace and soft services operations across multiple pharmaceutical laboratory and office facilities throughout Massachusetts. This role ensures the delivery of safe, compliant, clean, secure, and highly functional work environments that support scientific research, business operations, and employee experience. The Workplace Solutions Manager oversees vendor performance, quality assurance programs, special cleaning initiatives, security service providers, and site-level operational standards while directly managing two Site Coordinators. The position serves as a key liaison among Facilities, EHS, Security, Procurement, and business stakeholders to drive service excellence, regulatory compliance, and continuous improvement across the assigned portfolio ## Essential Duties & Responsibilities Operational Management - Lead day-to-day soft services operations across multiple laboratory and office facilities, ensuring consistent service delivery and adherence to organizational standards. Conduct routine site visits, inspections, and operational walkthroughs to evaluate cleanliness, appearance, safety, and overall workplace conditions. Identify service deficiencies, document findings, implement corrective actions, and ensure timely issue resolution. Maintain workplace readiness and support business continuity objectives across all assigned sites. Vendor and Contract Management - Manage third-party service providers, including janitorial, waste management, recycling, pest control, security, and other workplace service vendors. Monitor vendor performance against established service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations. Coordinate contract scopes of work, scheduling, service modifications, and renewal support activities. Review vendor invoices and collaborate with Procurement and Finance teams to ensure billing accuracy and contract compliance. Quality Assurance & Compliance - Develop and maintain inspection programs, audit processes, and quality assurance standards for all soft services. Create and maintain inspection reports, compliance records, corrective action plans, and service performance documentation. Ensure compliance with company policies, EHS requirements, GMP-adjacent workplace standards, and applicable regulatory requirements. Support audit readiness initiatives and participate in workplace compliance assessments as needed. Special Projects Management - Lead special cleaning and workplace service projects, including deep cleans renovation cleanups, occupancy changes, contamination response coordination, and other site enhancement initiatives. Partner with Soft Services Lead and site stakeholders to plan project activities and minimize operational disruption. Coordinate project schedules, vendor resources, communication plans, and post-project quality verification. Security Oversight - Manage relationships with contracted security providers and support overall workplace security initiatives. Assist with security-related projects involving access control systems, badging processes, visitor management programs, and emergency preparedness activities. Collaborate with Security, EHS, and site leadership teams to support incident response and business continuity planning. Team Leadership & Employee Development - Directly supervise and mentor two Site Coordinators. Establish performance expectations, goals, and development plans aligned with organizational objectives. Co…