Workplace FM Ambassador

## Overview Post Covid, the working world has changed with employee and visitor experience now at the heart of everything. Hybrid working is more in scope than ever; the concept of the traditional office has evolved to meet the demands created by this shift in ‘ways of working’. To ensure top talent is attracted and retained whilst enabling growth within a challenging market, our workplaces have become an ‘experience destination’ in themselves. Increasing office utilisation is now firmly at the forefront of our business objectives, and our Workplace Experience roles are uniquely positioned to support desirable outcomes. Our ambition at Avison Young is simple – deliver a dynamic, market leading client solution that captures modernised needs and drives enhanced engagement throughout the entire building community in new and exciting ways. We are building for the future, and you will play a huge part in creating brand advocacy not just for our own workforce, equally for all our visiting clients visiting. As part of our overall Workplace solution, this role plays a crucial part in driving the efficient and effective facilities provision of our flagship UK office in London, working in conjunction with the UK Head of FM – Occupied Estate to coordinate the FM provision in line with Avison Young’s occupied estate solution. Our values are inherent to the success of this role. They are more than just words; they are the DNA that drives our culture and define how our people and services exceed expectations. Along with our Behaviour Playbook, they are our ways of working together, delivering with others and our all-round ethos. ## Responsibilities - As part of the Workplace Experience (WEx) team, lead and provide a user focused office FM solution that is built on the foundations of exceeding expectations, acting as local main point of contact for facilities related issues under Central Services’ scope - Always demonstrate the expected values and behaviours set out in the ‘Behaviours Playbook’ - Act as HSESC (Health, Safety, Environment, and Security) representative with responsibility for health and safety within the office to promote a safe and healthy working environment, ensuring compliance with all company policies and procedures - Ensure smooth running of day-to-day operations of the office space through effective coordination of 3rd party supply chain services, including but not limited to cleaning, hygiene, vending, M&E and Landlord services - Manage all stationery and printer hub requirements, ordering stock, replenishing and maintaining the highest of standards - Manage the calibration certification of Disto’s - Post and parcel management - Support with onboarding and Office inductions for all Avison Young colleagues - Carry out and maintain records of site inductions for new contractors including provision of information on facilities, H&S and evacuation procedures - Log all facilities and reactive maintenance requirements via the helpdesk, and monitor until completion, ensuring appropriate communication, update and escalation in place as needed - Working with / delegating to others as appropriate to ensure a timely resolution to queries, reactive works and scheduled PPMs - Liaising with building management to ensure the effective operation of the common services as necessary, and ownership / provision of all required data - Facilitating and overseeing any physical changes to the office when required, in conjunction with the National FM and in line with the published change control policy - Maintaining required ISO documentation, systems and practices for the office, and implementing necessary actions to ensure compliance ready for audits - Assisting with the planning and implementation of Business Continuity (BC) plans, to include attendance at the annual test, scenario training days, maintaining the battle boxes at BC sites, ‘grab bags’ and the database of local emergency contacts - Fulfilling the required role in emergency si…