Workplace Coordinator

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # **Workplace Coordinator – JLL** ## **What this job involves:** As a Workplace Experience Coordinator, you will be the welcoming face of JLL's McLean, VA office while serving as a vital support partner to our Workplace Management team. This role combines exceptional customer service with hands-on facility coordination, where you'll manage front-of-house operations, coordinate essential workplace services, and ensure our office environment runs seamlessly. You'll play a key part in creating a professional, efficient, and welcoming workplace experience for employees, clients, and visitors while supporting day-to-day facility operations. This is an excellent opportunity to develop your career in workplace services with a global industry leader committed to delivering outstanding workplace experiences. ## **What your day-to-day will look like:** - Manage the main reception console, greeting guests with professionalism and providing exceptional customer service to all visitors, employees, and clients throughout the day - Oversee inbound and outbound mail, express packages, and messenger services, ensuring timely delivery and accurate tracking of all correspondence - Submit facility work orders to appropriate providers on a timely basis, track progress, monitor status, and report open issues to the Facility Management team to ensure resolution - Coordinate and schedule preventative maintenance activities, working closely with vendors and internal teams to minimize disruption to workplace operations - Provide comprehensive conference room support including room setup, technology and AV equipment coordination, catering orders, supply management, and post-meeting cleanup - Manage conference room and AV equipment reservations using online management systems, assisting occupants with scheduling and resolving booking conflicts efficiently - Inventory, order, and stock kitchen and office supplies, ensuring adequate levels are maintained and managing vendor relationships for timely delivery and quality service - Process and file office invoices for approval, coordinate with vendors to correct discrepancies, and ensure accurate and timely payment processing - Support employee onboarding by preparing name signage, assigning access cards and phone extensions, creating emergency procedure documents, and assembling information packets for new hires - Participate in or lead emergency preparedness initiatives as part of the office emergency team, ensuring safety protocols are maintained and effectively communicated ## **Required Qualifications:** - Minimum of 2 years of administrative experience in an office environment with demonstrated customer service focus - Exceptional customer service skills with proven ability to interact professionally with employees, clients, and visitors at all levels - Strong written and verbal communication skills with ability to communicate clearly, concisely, and professionally in all interactions - Demonstrated proficiency in managing multiple priorities simultaneously while maintaining attention to detail and meeting deadlines - Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to learn and utilize workplace management systems and conference room booking platforms - Professional appearance and demeanor with ability to serve as the face of the organization at the front desk - Strong organizational skills with ability to work independen…