Workforce Planning Manager - Patient Support Centres

Permanent. Full time. Home based with travel. The Workforce Planning Manager – Patient Support Manager is a new role within Spire Healthcare and as a result presents an exciting opportunity to build a new capability within the business. The role reports to Director of Patient Support Centres, and is responsible for leading the end-to-end workforce planning strategy within Spire’s three high-volume Patient Support Centres, supporting Spire Healthcare’s patient booking and access to services. This role is responsible first and foremost for delivering end-to-end capacity plans that support the PSC strategic and operational objectives. **Workforce Planning Manager - Patient Support Centres | FT | Perm | Remote| Salary DOE + Comprehensive benefits** We are one of the UK’s leading independent hospital groups and the largest in terms of revenue. From our 38 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom. The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website, and we have received awards for our clinical quality and high levels of patient satisfaction. Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. Our **Workforce Planning Manager – Patient Support Manager** is a new role within Spire Healthcare and as a result presents an exciting opportunity to build a new capability within the business. The role reports to Director of Patient Support Centres and is responsible for leading the end-to-end workforce planning strategy within Spire’s three high-volume Patient Support Centres, supporting Spire Healthcare’s patient booking and access to services. This role is responsible first and foremost for delivering end-to-end capacity plans that support the PSC strategic and operational objectives. Operating across a planning horizon of +3 years down to detailed interval-level projections this role ensures the right resources are in place at the right time to deliver exceptional patient experience, meet service level agreements, and optimise operational efficiency across inbound and outbound contact channels. The Workforce Planning Manager is responsible for monitoring forecast variances in demand and performance, identifying potential issues and implementing corrective actions to ensure plans remain on track. The role combines strategic oversight with operational leadership, managing forecasting, scheduling, real-time performance, and capacity planning. **Key Responsibilities:** **Workforce Planning Strategy** - Oversee the application, governance and continuous improvement of planning tools, systems and methodologies, ensuring that forecasts support key decision-making processes. - Develop and influence capacity and resource strategies across multiple channels and customer journeys, ensuring staffing levels, skills and capabilities align with demand fluctuations while optimisi…