Workflow & IT Solution Specialist

**Bring more to life.** Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of [Danaher’s](https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the [Danaher Business System](https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The **Workflow & IT Solution Specialist** is responsible for supporting the implementation, configuration, and optimization of laboratory automation and IT solutions within customer environments. This role ensures the successful deployment and integration of diagnostic systems and workflows, aligning technical solutions with laboratory operational needs. The specialist works closely with laboratory staff, customers, and cross-functional teams to execute standard and customized configurations, support system installation, and drive effective adoption of automation solutions. They provide technical expertise, user training, and ongoing support to ensure systems operate efficiently, improve workflow performance, and enhance overall laboratory productivity. This position reports to the **Workflow & IT Manager** and is part of the **Customer Service EMEA team**. The role partners closely with upstream Product teams and downstream functions including Sales, Marketing, and Project Management, and plays a key role in post‑sales support. The position is **based in Italy and operates in a remote working model**. If you thrive in a fast‑paced, customer‑facing environment and want to help build a **world‑class Workflow & IT organization**, read on. **In this role, you will have the opportunity to:** - Support the installation, configuration, validation, and integration of laboratory automation and diagnostic IT systems. - Provide on-site and remote technical support, troubleshooting issues to ensure system reliability and performance. - Deliver training to laboratory staff and customers, ensuring effective system adoption and user proficiency. - Analyze workflows and identify opportunities to optimize laboratory efficiency through automation improvements. - Act as a technical expert in automation solutions, supporting both customers and internal teams. - Ensure compliance with regulatory requirements and maintain high-quality standards in all implementations. - Collaborate with cross-functional teams (Sales, PMO, Service, R&D) to ensure successful project delivery. - Maintain accurate documentation and reporting of system activities, performance, and continuous improvement actions. **The essential requirements of the job include:** - Bachelor’s degree in Biomedical Engineering, Computer Science, or a related field (Master’s degree preferred). - Experience in laboratory automation, diagnostic systems, or…