Workday HCM Lead Analyst

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: We are looking for a Workday HCM Lead Analyst with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support. The purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations. This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution. What you'll be doing: • Manage team of analysts located in Mexico • Assign tickets to analysts and ensure they are progressed efficiently and effectively to meet our release schedule • Manage change requests, establish underlying requirements, propose options and fully document • Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times • Support data requests and maintenance including rescind, correct and EIBs • Provide guidance to our team of analysts when troubleshooting complex issues • Provide functional expertise and guidance to our People teams • Accountable for maintaining up-to-date process documentation • Safeguard global standards and principles against competing requests and priorities • Participate in testing activities as required • Provide creative solutioning for enhancements to our Workday deployment • Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends What you'll need: • Certified or experienced in Workday core HCM/absence/time tracking/compensation • Takes ownership of queries and successfully resolve • Experience of using Jira, ServiceNow or similar service management software • Effective team player and experience of working with others to achieve a common goal • Excellent listening and communication skills; able to challenge stakeholders to fully understand a requirement • Excellent organisational skills, attention to detail and confident communicator across all mediums • Ability to deliver to deadlines and prioritise effectively • Experience of improving ways of working and processes • Knowledge and experience of cross functional working on both HR and finance processes an advantage Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers…