Wire Transfer Supervisor

## Overview As a Wire Transfer Supervisor you will have the opportunity to lead a diverse team of specialists to ensure all Domestic, International and Treasury Management wires are processed to the Federal Reserve Bank accurately and timely. The Wire Transfer Supervisor will manage the daily workflow to ensure all department goals and timelines are met. This roll will ensure that their team is following UCB's Policies and Procedures and maintaining compliance with State and Federal regulations, as well as, ensuring BSA/OFAC processes are completed. You will have the opportunity to create an environment of camaraderie and teamwork amongst your peers that makes United Community Bank a great place to work. ## What You’ll Do - Responsible for the execution and general oversight of all functions and workflows within the Wire Department. - Perform annual review with employees to ensure effective talent management and succession planning. - Promotes departmental success and staff development by ensuring proper training is provided, including cross-training staff on various wire functions. - Regularly motivate and coach personnel to ensure operational and productivity standards are met or exceeded. - Maintains a good working relationship with all teams, both internal and external customers in solving/researching wire transfer issues. - Responsible for creating and maintaining clear and precise departmental procedures that pertain to Domestic and International Wire Transfers. - Make recommendations and/or implement department changes in an effort to streamline processes and to reduce expense/and or loss. - Review published branch operational procedures to ensure information provides clear and accurate instruction that compliments departmental procedures. - Responsible for ensuring all wire transfer GL accounts are balanced and reconciled daily. - Prepares and/or approves monthly reconcilements for all ACH/Wire/Cash general ledger accounts. - Monitors Wells Fargo Foreign Exchange and USD Pass through accounts for outages. - Serves as an admin for the Wells Fargo account. - Monitors Consumer Investigation log to ensure open items are worked to resolution within timeframe of regulations. - Monitors Wire Recall case workflow to perform follow ups until completion. - In-depth wire reporting knowledge and ability to build out customized reports based on user requests. - Ensure all changes/upgrades to the Wire Transfer system configuration are properly tested and approved before implementation. - Perform system security admin duties for SWIFT. - Conduct annual required failover/disaster recovery testing for wire transfer system. - Troubleshoot Wire system errors, open cases in support portal and work with Vendor/Admins/Technology groups to resolve. - Serves as a back up to all staff in the Wire Transfer Department and assists the ACH-Wire-Cash Manager as needed. - Assist with merger and acquisition process of new banks as it relates to Wire Transfers. ## Requirements For Success - High School diploma or equivalent. - Bachelor's Degree desired, but not required. - 3-6 years' work experience in wire transfers or bank operations preferred. - Excellent understanding of Federal and State banking regulations, and UCB's Wire Transfer Policy & Procedures. - Excellent working knowledge of Microsoft Office Suite; Outlook, Excel and Word and general office. - Equipment, as well as, ability to navigate computer programs efficiently. - Ability to work in a time sensitive environment, high monetary risk operations environment governed by established deadlines and regulatory requirements; demonstrates ability to multi-task and prioritize. - Coordinate, control, and plan the daily schedule for Wire Transfer operations. - Possess positive attitude and excellent leadership skills to effectively lead a team of diverse individuals andfoster an environment of teamwork. - Collaborative team player with sound judgment to determine risk vs service. - Effective org…