Wildfire Program Coordinator

## Description ## WHO YOU ARE You're someone who people can rely on, and you're always there when they need a helping hand. You're looking for a new position where you can make a difference in your life, the lives of others, and the world. In return, you seek an organization that appreciates your individuality and supports you as a member of a diverse and talented team. ## WHO WE ARE Habitat for Humanity of Greater Los Angeles has been an active affiliate of Habitat for Humanity International for more than 30 years. By building and preserving affordable housing through new construction, renovations, and home repairs, Habitat LA is transforming communities throughout Los Angeles County. Through access to affordable loans, housing counseling, down-payment assistance, skilled construction training, financial education, and volunteer opportunities, the organization has strengthened families, helped stabilize communities, and fostered economic vitality in the region. On average, the affiliate builds and renovates 100 homes in the Los Angeles region each year, ranking it among the largest affiliates nationwide. ## GENERAL DESCRIPTION Habitat for Humanity of Greater Los Angeles (Habitat LA) is seeking an individual who can communicate with interested applicants and collect personal information relevant to determining eligibility for services. You will address applicant inquiries and concerns. Success in this role will be demonstrated by your attention to detail and organizational abilities. You should also possess strong interpersonal skills and exemplify excellence in customer service. This role plays a critical function in our disaster response efforts, serving as the first point of contact for survivors and coordinating the intake of urgent requests for assistance. ## SUMMARY OF ESSENTIAL FUNCTIONS - Screen interested applicants, determine eservice needs (Mortgage Assistance, Home Repair, Home Ownership, Disaster Relief, etc.) and provide information and referral assistance to appropriate agencies and community programs to assist non-eligible individuals. - Support Wildfire Manager by gathering, documenting, and tracking urgent requests related to natural disasters (e.g., wildfires, floods), ensuring timely hand off. Weekly check in meetings with Wildfire PM to ensure accountability and productivity - Collect eligibility documentation from prospective participants as well as provide timely feedback to participants seeking grant information via email or phone. - Effectively communicate and follow up with grant managers to assist in a timely application process. Schedule subcontractor/ habitat assessments , draft MOU, draft check request, coordinate calendar - Participate in regular meetings, trainings, some evening/weekend events and accept the responsibility for aiding the development of positive team relationships. ## SUMMARY OF JOB QUALIFICATIONS * * * - Must be able to successfully pass a drug test, background check, and driving record check - Must have access to reliable transportation to perform job duties, a valid CA Driver’s License, and meet the state-required amount of personal automobile liability insuranc - Must have a reliable internet connection - Minimum 1–3 years of experience in customer service, intake coordination, case management, housing services, disaster recovery, nonprofit programs, or a related field - Strong customer service and interpersonal skills, with the ability to communicate effectively by phone, email, and in person - Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines. - Experience collecting, reviewing, and maintaining confidential documentation. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database or case management systems. - Ability to work independently and collaboratively in a fast-paced environment. - Bilingual English/Spanish preferred. - Ability to attend occasional evening and weekend meetings or events.…