WHEELCHAIR AGENT

# **Now Hiring: Passenger Service Attendant (Wheelchair Agent) – Full-Time & Part-Time** **Location:** Norfolk International Airport (ORF) – Norfolk, VA **Company:** Huntleigh USA **Pay Rate:** **$14.40 per hour** **Shifts Available:** AM, PM, and Closing Shifts ## **Join the Huntleigh USA Team!** Huntleigh USA is seeking customer-focused and dependable **Passenger Service Attendants (Wheelchair Agents)** to provide exceptional assistance to airline passengers at **Norfolk International Airport (ORF)**. If you enjoy helping others and thrive in a fast-paced airport environment, we'd love to hear from you. As a Passenger Service Attendant, you will play an essential role in ensuring passengers who require wheelchair assistance receive safe, courteous, and timely service throughout the airport. ## Position Summary The Passenger Service Attendant is responsible for safely transporting passengers requiring wheelchair assistance while providing outstanding customer service and maintaining a professional image. Team members work closely with airline personnel, dispatchers, and airport staff to deliver a positive travel experience. ## **Primary Responsibilities** - Safely transport passengers to and from gates, ticket counters, baggage claim, and other airport locations. - Provide exceptional customer service while assisting passengers with mobility needs. - Communicate effectively with dispatchers and gate agents regarding passenger assignments. - Assist passengers by providing airport information and directions. - Maintain a professional and friendly attitude when interacting with passengers, airline personnel, and the public. - Comply with all Transportation Security Administration (TSA) security screening procedures and airport regulations. - Complete wheelchair logs documenting passenger assistance. - Report accidents, incidents, or unusual events according to company procedures. - Perform additional duties as assigned by management. ## **Qualifications** - High school diploma or GED may be required at some locations (applicants over 18 years of age). - Reliable transportation to and from work. - Reliable telephone for communication. - Ability to read, write, speak, and understand English. - Excellent customer service and communication skills. - Ability to work in a fast-paced environment while maintaining professionalism. - Must successfully pass a pre-employment drug and alcohol screening (DOT or Non-DOT, as applicable) and participate in random testing as required. ## **Physical Requirements** - Ability to stand, walk, bend, squat, stoop, and push wheelchairs throughout the entire shift. - Ability to safely lift, carry, or support up to **75 pounds**. - Ability to work indoors and outdoors in varying weather conditions. ## **Required Training** - Complete all Huntleigh USA and airline-required training programs before performing job duties. - Follow all company safety policies and operational procedures. ## **Professional Appearance Standards** - Maintain a neat, clean, and professional appearance at all times. - Adhere to company uniform requirements. - No facial piercings. - No tattoos below the wrist or above the neck. ## **Why Join Huntleigh USA?** - Competitive hourly pay - Full-Time and Part-Time opportunities - Flexible scheduling with AM, PM, and Closing shifts - Paid training - Opportunities for career advancement - Dynamic airport work environment - Be part of a team dedicated to delivering exceptional passenger service **Apply today and begin your career with Huntleigh USA at Norfolk International Airport (ORF)!** QUALIFICATIONS • High School Diploma or equivalent may be required in some locations. • Must have reliable transportation • Ability to read, writes, speak, and follow verbal and written instructions in English. • Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.