Welcome Desk Associate positions focus on delivering results in their domain. This page aggregates open Welcome Desk Associate roles and what employers typically expect.
Seeking a part-time welcome desk associate to greet members and visitors to our building. **Essential Duties & Responsibilities** - Greet visitors and members and verify membership status upon check-in; - Process visitors through security check-in procedure; - Provide information regarding JCC membership, policies and procedures, program events and classes, current and upcoming activities; - Answer incoming calls (through switchboard) and route calls using proper phone etiquette; - Process financial transactions; - Balance end-of-shift paperwork and deposit bag; - Follow established procedures in the event of an emergency (ie, contacting security/EMT/Fire Department); - Process membership applications (ie, paperwork, payment, picture IDs); - Ensure membership policies and procedures are being followed. **Education & Experience** - High school diploma; - Minimum of 1 year customer service experience; - Proficient computer skills (with the ability to learn proprietary system); - Familiarity in processing financial transactions and maintaining cash drawer **Knowledge/Skills/Abilities** - Professional and friendly attitude is essential; - Commitment to always providing excellent customer service to members, guests, visitors and co-workers; - Must be able to follow an emergency action plan; - Must be reliable and dependable in regards to attendance; - Must be able to process cash transactions accurately; - Must respect and maintain confidentiality of members’ information; - CPR/AED and First-Aid Certified (preferred) - Helpful to work additional shifts when requested. **** **Equipment Used** **:** - Telephone - Computer - Fax - Copier - 2-way radios - AED device **Work Environment** The work environment characteristics are representative of a community center. The pace of work is variable with the possibility of multiple requests occurring simultaneously. The physical demands of the position include sitting/standing for long periods of time and using computer keyboard to complete tasks. Open/flexible availability for weekdays and weekends
Salary estimate
$55,000 – $75,000/yr
Provided by the employer.
Skills for this role
Security
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About JCC Indianapolis
JCC Indianapolis is actively hiring on Jobedly. Explore their open roles and what it's like to work there.