Website Redesign Lead

The Department of Revenue's Customer Experience and Communication (CEC) Division is a team of creative collaborators and idea generators who are excited to come to work every day and make a difference. If you excel in planning and management, with a real passion for improving customer service, then this **Website Redesign Lead** **(Management Analyst 5)** position is for you! This position supports Revenue's vision and mission, as well as the Agency's customer experience goal to "Build relationships. Empower Success." **This is a Full-time Project position expected to last through June 30, 2029** *Candidate screening will begin as early as **July 23, 2026,** and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicant's advantage to submit materials as soon as possible.* **Revenue** is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused on achieving the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and, as a public service employee, you may also be eligible for [student loan forgiveness](https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service). Visit [dor.wa.gov/careers](https://dor.wa.gov/about/careers) to watch our [recruitment video](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fiframe.dacast.com%2Fvod%2Fb280e90764fc353782d89dd6cba9d80b%2F52243845-d53c-28f7-d903-9c90abb649c6&data=04%7C01%7CChuckJ%40DOR.WA.GOV%7Cb687ec723a8041bb384e08d9f6f07e76%7C11d0e217264e400a8ba057dcc127d72d%7C0%7C0%7C637812335031940139%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=bGCyS96y5qjitf5Y9nVQUH6NhypmBXQJv%2B6ucItAGKE%3D&reserved=0) to find out more about our agency and see [what our employees say](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdor.wa.gov%2Fabout%2Fcareers%2Fcareer-paths&data=04%7C01%7CChuckJ%40DOR.WA.GOV%7Cb687ec723a8041bb384e08d9f6f07e76%7C11d0e217264e400a8ba057dcc127d72d%7C0%7C0%7C637812335031940139%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=STo2VfcstB7HLlLJg1jVDDvfmhMtczqJSoypHjBcDDA%3D&reserved=0) about why Revenue is a great place to work. **Flexibility and Location** We value work-life balance and offer the convenience of hybrid remote and in-person work. This position is eligible for telework and flexible schedule options. Some in-office days are anticipated during the onboarding process and throughout this project. This schedule will be based on in-person needs, largely at our office in Tumwater, WA, and may change from week to week. All employees on this team are expected to be in the office once per month for division-wide meetings. Additional events, meetings, trainings, or other work in the office is scheduled in advance and generally held at our office in Tumwater, WA. Please review the opportunity details below and forward this message to others you feel may be qualified.This senior position leads the redesign of the agency’s primary website, dor.wa.gov, defining the vision, strategy, and roadmap for a modern, user-centered experience. The role ensures that the website is intuitive, accessible, organized, and tailored to the needs of our business and individual taxpayers so that all can easily find information and complete tasks. The position focuses on improving and reorganizing the existing site **within our Drupal Content Management System (C…