Web Services Manager

Date Opened: Tuesday, July 07, 2026 12:00 AM Close Date: Friday, July 24, 2026 12:00 AM Department: Charlotte Communications Department Salary: $81,226.00 - $116,762.9 Commensurate with Experience **Welcome to the City of Charlotte** Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: - Attracting and retaining a skilled and diverse workforce - Valuing teamwork, openness, accountability, productivity, and employee development - Providing all customers with courteous, responsive, accessible, and seamless quality services - Taking initiative to identify, analyze, and solve problems - Collaborating with stakeholders to make informed decisions **SUMMARY** \*\* ALL APPLICANTS MUST SUBMIT A PORTFOLIO WITH APPLICATION The Web Services Manager reports to Assistant Director of Content Strategy in the Charlotte Communication and Marketing Department and is an integral part of executing the department’s content strategy and adhering to city-wide principles. The Web Services Manager is primarily responsible for managing the City of Charlotte’s web services which develops and maintains all City of Charlotte web properties including charlottenc.gov, CNET (employee intranet) and other city-owned web properties. A major component of this is managing various web platforms used throughout city departments, leading strategic planning, creation and maintenance of governance framework for all city web content while positioning the web services team as experts in web content, production and delivery. Additional roles and responsibilities include: **\*\* ALL APPLICANTS MUST SUBMIT A PORTFOLIO WITH APPLICATION** **Major Duties & Responsibilities** - Establish and maintain city-wide web governance for both public sites and internal intranet including digital standards, information architecture, navigation and content publishing processes to ensure consistent, user-centered digital experiences. - Collaborate with Charlotte Communication and Marketing leadership, department liaisons, creative services (graphic design), IT and other stakeholders to develop and deliver digital solutions that support city-wide principles, priorities and brand guidelines. - Oversee the design, development, implementation and maintenance of websites, web applications and enterprise content management systems. - Supervise, mentor and develop the Web Services team by managing priorities, workloads, performance and professional development. - Work with city accessibility staff to ensure compliance with WCAG, ADA, Section 508 and City branding standards through ongoing quality assurance, accessibility reviews and governance practices. - Monitor and report out website analytics, user behavior and performance metrics to evaluate effectiveness, identify opportunities for improvement and support strategic decision-making. - Research, evaluate and implement emerging technologies, digital best practices and innovative solutions to enhance the City's digital services and customer experience. - Manage multiple enterprise web initiatives simultaneously while coordinating internal teams, vendors and external partners to ensure successful project delivery. **Knowledges, Skills and Abilities** - Advanced knowledge of enterprise-level content management systems (CMS), such as Granicus OpenCities, Microsoft SharePoint Online and Drupal - Expertise in visual studio code or comparable development environments, HTML5, CSS3, JavaScript and responsive web frameworks and technologies and user interface (UI) and user experience (UX) design tools, including Figma and Adobe Creative Cloud - Experience in website analytics and reporting platforms,…