Web Operations Manager

The web operations manager is responsible for maintaining, managing, and optimizing ABM websites and servers to ensure functionality, security, and a positive user experience. This position ensures that a website is functional, secure, user-friendly, and aligned with organizational objectives. The role combines technical expertise, creative design, analytical skills, and collaboration to maintain high-quality online experiences and optimize web performance The web operations manager is responsible for maintaining, managing, and optimizing ABM websites and servers to ensure functionality, security, and a positive user experience. This position ensures that a website is functional, secure, user-friendly, and aligned with organizational objectives. The role combines technical expertise, creative design, analytical skills, and collaboration to maintain high-quality online experiences and optimize web performance ### Responsibilities - Overall ABM website technology owner and ensuring maintenance of governance standards and policies - Cybersecurity Oversight: Proactive monitoring and maintenance of all web properties, ensuring patches, updates, and threat prevention are consistently applied. - Compliance Management: Ownership of Data Privacy, Consent Modules, and Banner Management, ensuring all web assets meet ABM’s internal standards as well as external regulatory requirements (GDPR, CCPA, etc.). - User Provisioning/Deprovisioning: Ensuring only authorized personnel have access to critical systems and web properties: promptly handling terminations, onboarding, and changes. - DNS/Domain Management: Fast, accurate facilitation of all domain and DNS changes, preventing outages and ensuring secure traffic routing for all campaigns and initiatives. - System Monitoring: Continuous oversight of uptime, SSL certificates, backups, and web infrastructure health, with rapid incident response to resolve or escalate issues. - Workspace Provisioning: Management of web techstack resources to support ABM’s workspace (plugins, integrations, SSO, security needs, etc.). - Vendor Collaboration: Serve as primary point of contact with vendors, ensuring their work is aligned with internal protocols and they have necessary but limited access. - Internal cross functional stakeholder coordination for web requests, translation business requirements to technical specifications, supporting CAB processes and managing escalations - Technical Documentation: Maintain up-to-date records of all web integrations, security protocols, and system changes: providing institutional memory that vendors or new staff would not have. - Quality Assurance: Participate in compliance and technical QA for new launches, redesigns, and site updates, preventing costly errors or compliance gaps from reaching production. - Process Improvement: Actively look for ways to streamline and automate IT/marketing workflows, improving speed without sacrificing security. ### Qualifications - Bachelor's degree in Computer Science, Information Technology, or related technical field required - 10+ years of experience as enterprise web technical management - Relevant certifications in web development, server management, or cybersecurity - Prior experience in website administration, server management, or web development - Experience supporting standardizing processes across complex organizations - Strong background in system architecture and integrations - Demonstrated success leading high-performing technical teams - Technical Skills - Strong understanding of database management and architecture - Proficiency with industry standard content management systems - Knowledge of web programming languages such as HTML, CSS, JavaScript, PHP, and familiarity with server-side technologies like ASP.NET or MySQL - Understanding web analytics, SEO, and usability to optimize user experience - Experience with system integration and API development - Knowledge of cloud technologies and architecture - Familiarity A…