WBG Pioneer - CAO Dispute Resolution Intern

**WBG Pioneer - CAO Dispute Resolution Intern** | Job #: | req37720 | | --- | --- | | Organization: | IFC | | Grade: | T4 | | Location: | Washington, DC,United States | | Hiring Manager: | Nokukhanya Ntuli | | Required Language(s): | English | | Preferred Language(s): | | | Closing Date: | 8/12/2026 (11:59pm UTC) | | **Description** WBG Pioneers, the World Bank Group’s Internship Program, offers undergraduate and postgraduate students a high impact learning experience at the heart of global development. Participants gain hands on experience in a diverse and dynamic environment, contribute fresh perspectives and innovative ideas, and connect with international professionals working to end poverty on a livable planet. WBG Pioneer **Background/Organizational Context** The International Finance Corporation (IFC), the private sector lending branch of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. For more information, visit www.ifc.org. The **Multilateral Investment Guarantee Agency (MIGA)** promotes cross-border investment in developing countries by providing guarantees (political risk insurance and credit enhancement) to investors and lenders. The **Compliance Advisor Ombudsman’s (CAO)** mandate is to assist the IFC and MIGA to address complaints from people affected by business activities in a manner that is fair, objective, and constructive and to enhance the E&S outcomes of activities in which these institutions play a role. A major focus of CAO is to facilitate access to remedy for project-affected people. CAO’s **Dispute Resolution Function** resolves issues raised by complainants about the environmental and/or social impacts of IFC and/or MIGA financed investments. The dispute resolution process is a neutral, collaborative, problem-solving approach with the goal of contributing to improved outcomes on the ground. For more information visit www.cao-ombudsman.org. **Duties and Responsibilities** In this role, you will provide project support for the teams facilitating the resolution of concerns related to environmental and social impacts through conflict resolution and mediation processes, in accordance with the CAO’s Policy. Responsibilities may include, but are not limited to: **Case Management Support** • Conduct research in support of cases using all available information sources and project documentation. Analyze and synthesize data, distilling key findings into clear, relevant, and actionable information. • Prepare project briefs for CAO Dispute Resolution (DR), incorporating preliminary research findings, background on the parties to the complaint, and contextual analysis — including local, cultural, and other conditions pertinent to the case • Assist in the preparation of stakeholder mapping and analysis to support the DR team's understanding of the parties and interests involved in a case. • Support DR Specialists and mediators in case management as assigned. Assist in tracking and compiling data on DR case outcomes and process metrics to support reporting and evaluation of the team's work. **Research & Knowledge Management** • Contribute to the documentation of lessons learned and good practices emerging from DR processes for internal knowledge-sharing purposes. • Review and summarize relevant literature, best practices, and lessons learned from comparable dispute resolution or mediation processes at other institutions. • Maintain and update case tracking systems and internal databases to ensure accurate and current records of DR cases and processes. • Assist in organizing and preparing materials for internal training sessions, workshops, or capacity-building events related to dispute resolution. **Reporting & CommunicationsSupport** • Collaborate with peers, senior staff, and cross-functional teams to dev…