Water and Mold Remediation Technician

**Water and Mold Remediation Technician** **Pleasant Hill, CA** **Full-Time, Non-Exempt Hourly, In-Person** **About Us** Lightspeed Restoration of Pleasant Hill is a NEW community focused, family-owned and operated business in the Pleasant Hill/Concord area. We strive to provide thorough and high-quality remediation services for water, fire, mold, and air quality issues as they arise for customers within the Contra Costa County area. We plan to expand our services to the greater Bay Area over the next several years, and are looking to build a team with employees seeking to develop themselves personally and professionally. If you are looking for a company to join that will give you the opportunity to develop and move up through a new organization, you’ve come to the right place. **Overview of the Position** We are looking for a Water and Mold Remediation Technician looking for career growth and to make a difference in the Contra Costa community. The main goal of this position is to assist in retaining customers by fulfilling the company’s obligations to deliver water mitigation and restoration services. This position would report to the Operations Manager. **Position Summary/Purpose** Assist in retaining customers by fulfilling the company’s obligations through the delivery of water mitigation and restoration services. **Primary Duties and Responsibilities** - Effectively perform all water damage mitigation and restoration services the company offers throughout Contra Costa County and occasionally throughout the Bay Area. - Determine the correct sequence of steps to be taken when delivering the company’s services at the customer’s property. - Communicate effectively with customers. - Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors, or Managers. - Perform basic equipment maintenance. - Inspect completed work. - Complete technician’s daily log. - Complete Work Orders. - Complete appropriate restoration documentation. - Willingness to be on-call as needed during nights and weekends. **Additional Duties and Responsibilities** - Maintain appearance and stock of appropriate tools, materials, and supplies for company vehicles. - Maintain inventory of related supplies. **Bonus Points:** - IICRC certified - Trade school experience or on-the-job experience in construction, plumbing, or water/fire/mold remediation - Spanish Language Proficiency - Experience working in customer service - Familiarity with the geography of Contra Costa County - A desire to work up the ladder and gain leadership experience **Performance Competencies** - **Oral Communication** Speaks clearly. Shows respect when addressing customers and coworkers. Able to effectively respond to overwhelmed and stressed out customers. Adaptable and able to think on his/her feet. - **Written Communication** Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar. - **Planning and Organizing** Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details. - **Technical** Is appropriately trained and/or certified and effectively performs all production work within the water mitigation division. - **Quality** The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality. **Qualifications – Knowledge, Skills, and Abilities**Education and Experience - High school diploma (or GED). Mathematical Skills - Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units. Computer Skills - Basic proficiency in the use of computers, email, and portable devices used to report and record daily activity. Certificates, Licenses, and Registrations - Active driver's license in good standing **Physical Demands** *The physical demands described below are representative of those that must…