Warranty/RMA Specialist

WHO WE ARE Join the Team Building World-Class Aircraft. Epic Aircraft is a leading manufacturer of high-performance, all-carbon-fiber, single-engine turboprop aircraft. Driven by innovation, safety, and craftsmanship, we have earned a reputation as a premier aerospace manufacturer. Located in beautiful Bend, Oregon, Epic offers an exciting work environment surrounded by mountains, rivers, and year-round outdoor recreation. If you're looking for a hands-on career with growth opportunities in aerospace manufacturing, we'd love to meet you. WHAT YOU'LL DO As a member of the Purchasing Team, the Warranty/RMA Specialist is responsible for managing the return of non-conforming materials to suppliers and maintaining accurate, organized records throughout the return process. This role ensures all return information is complete and accurate, analyzes warranty and RMA data to identify recurring issues and trends, and collaborates with suppliers and internal departments to resolve warranty claims and material disputes. The Warranty/RMA Specialist also coordinates the logistics of returned materials and helps drive continuous improvement in product quality and supplier performance. Some overtime and weekend work may be required based on business needs. Responsibilities Process returns for non-conforming materials and products in a timely and accurate manner Coordinate replacement parts and repair activities for warranty claims Manage the logistics of shipping returned materials to and from suppliers Resolve supplier disputes and warranty claims related to returned parts and materials Maintain accurate, organized records of all warranty and RMA transactions Review return information for accuracy and completeness before processing Analyze warranty and RMA data to identify recurring product or supplier issues and communicate trends to management Maintain and organize RMA inventory and returned materials Assist Customer Service with RMA processing as needed Collaborate with Purchasing, Administration, Accounting, Customer Service, Quality, and Manufacturing to ensure efficient resolution of warranty issues Maintain, review, and update warranty and RMA procedures, creating new documentation as needed Recommend and implement process improvements to increase efficiency and accuracy Perform other duties as assigned WHAT YOU BRING TO THE TEAM Required Experience in Warranty Administration, Returns Processing, or Return Material Authorization (RMA) Strong attention to detail with excellent organizational skills Self-motivated and able to work independently while managing multiple priorities Excellent time management and problem-solving abilities Strong written and verbal communication skills with a professional, customer-focused attitude Ability to work effectively in a fast-paced environment Basic computer proficiency, including Microsoft Office and data entry Must be authorized to work in the United States without current or future sponsorship Helpful but not required Experience working in an Aerospace or Manufacturing environment Physical Requirements Ability to stand and move throughout the facility Ability to perform repetitive tasks with attention to detail COMPENSATION AND SCHEDULE Monday – Friday 7:30 a.m. – 4:00 p.m. Starting Pay: $24-$30/hr. BENEFITS AND CAREER GROWTH At Epic Aircraft, we're committed to investing in our employees and providing opportunities for long-term success 100% employer-paid medical, dental, and vision coverage for employees 50% employer-paid coverage for eligible dependents 401(k) retirement plan with 3% company match Two weeks of paid time off accrued annually Seven paid holidays each year Paid company shutdown between Christmas and New Year's Day Discretionary year-end bonus program Company-provided work shirts Performance-based pay increases Access to the Epic Aircraft Flying Club Ongoing training and advancement opportunities Supportive team environment and company-sponsored events Note: Relocation assistance…