Warranty Manager (2021)

Job Purpose: To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers. Duties and Responsibilities - Respond to homeowner warranty work orders - Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up - Determine if the company compensates service requests based on established company policies and procedures - Identify and report to the Director of Production any potential home construction defects - Approve service invoices and monitor service repair budgets - Other duties as assigned Knowledge and Skills - Excellent phone etiquette - Excellent verbal communication skills - Punctual - Professional appearance and manner - Ability to work independently on assigned tasks as well as to accept direction on given assignments - Customer service driven - Must have home building experience in field work - Displays a friendly, enthusiastic, respectful, and personable manner - Must be proficient in Microsoft Office Suite - Ability to work under pressure; organized - Ability to multitask; coordinate numerous activities and groups of people - Highly motivated; ability to work with minimal supervision - Strong team player; works with diverse groups of people - Commitment to customer service - Ability to read and fully comprehend construction blueprints specifications and development plans Education and Work Experience - Prior customer service experience preferred - 3-5 years’ experience in the residential construction industry as a Warranty Manager - Must have a High School diploma or equivalent and successful completion of college courses in Residential Homebuilding Construction