Warehouse Operations Supervisor - Special Projects

## Description **A little about us:** Links Unlimited®, Inc. is one of Cincinnati’s largest private companies and a leader in the corporate incentives industry. We offer a full range of services to our corporate customers with a focus on product procurement, decoration management, product warehousing, and order fulfillment. We’re seeking a Warehouse Operations Supervisor – Value Added Services (VAS) to support our growing team. The Warehouse Operations Supervisor – Value Added Services (VAS) is responsible for leading and developing warehouse operations focused on value-added services, inventory recovery, returns processing, rework, and customer-specific operational solutions. This role drives operational execution through proactive leadership, labor optimization, process control, and continuous improvement within a fast-paced warehouse and 3PL environment. **Help build our future second-shift operation!** This leadership role will initially work an **11:00 AM – 7:30 PM** schedule and is expected to evolve into leading a dedicated second-shift operation as our warehouse continues to grow. This is an exciting opportunity for a leader who enjoys building teams, improving processes, and helping shape the future of our operations. The ideal candidate is a strong operational leader who can create structure, accountability, and scalable processes while developing teams that consistently perform at a high level. We believe that our employees are essential to our ongoing success, and we are pursuing an individual who is passionate about one’s work and a determined team player. Our workforce is energetic, talented, and poised for growth in this exciting market. **What You’ll Be Doing:** **Leadership Philosophy** Great warehouse leaders don't just solve today's problems—they build systems, develop people, and create predictable results. Success in this role is measured by: - Safe, efficient warehouse operations - Strong labor productivity and workflow - Inventory accuracy and material flow - Team development and accountability - Continuous improvement and operational stability The ideal supervisor leads through visibility, coaching, communication, and operational discipline—not reactive firefighting. * * * **Key Responsibilities** **Warehouse Leadership** - Lead and develop warehouse associates through active floor leadership and coaching. - Balance labor and workflow to maximize productivity and service levels. - Monitor daily operations, communicate priorities, and drive accountability. - Build a safe, engaged, and high-performing team. **Operations & Material Management** - Oversee replenishment, slotting, inventory accuracy, and cycle counting. - Support efficient material flow and continuous dock-to-stock improvements. - Investigate and resolve inventory discrepancies. **Value Added Services** - Lead kitting, assembly, relabeling, rework, returns, inspections, and customer-specific projects. - Continuously improve processes to increase quality, efficiency, and scalability. **Operational Excellence** - Monitor KPIs and labor performance. - Standardize work processes and identify improvement opportunities. - Support warehouse technology, reporting, and automation initiatives. **Performance Measures** Success will be measured by: - Labor productivity and utilization - Inventory and order accuracy - Operational flow and on-time execution - Team development and accountability - Safety, quality, and continuous improvement **Qualifications** **Required** - Strong leadership, communication, and organizational skills. - Proven ability to coach, develop, and hold teams accountable. - Strong problem-solving and decision-making abilities. - Comfortable leading change in a fast-paced environment. **Preferred** - 3+ years of warehouse, manufacturing, fulfillment, or 3PL supervisory experience. - Experience with inventory management, replenishment, slotting, or material flow. - Experience with WMS/ERP systems and operational reporting. - Forklif…